Vinay Keshav

Experienced problem-solver with a strong background in customer success and account management. Demonstrates leadership skills that enhance team dynamics and a focus on customer relations that drives retention and growth. Excels in making independent decisions and maintaining high performance in fast paced environments. A commitment to continuous professional development ensures a results-driven approach toward achieving significant outcomes.

• Amplified revenue by 20% through strategic upselling.
• Reduced time-to-value by 30%, enhancing client onboarding experience.
• Boosted client satisfaction by 25% with improved service delivery.
• Supervised 50 client portfolio, retaining 95% of accounts consistently.

• The Effortless Experience, Matthew Dixon
• Customer Success, Nick Mehta

• Client Engagement: Conduct daily check-ins with 50 clients, addressing issues, providing solutions, and ensuring satisfaction.
• Onboarding & Training: Deliver tailored onboarding and training sessions to ensure smooth product adoption and utilization.
• Collaboration: Partner with sales, support, and technical teams to resolve issues, enhance customer experience, and identify upselling opportunities.
• Problem Solving: Manage escalations, analyze customer complaints, and implement solutions to improve retention.
• Metrics & Reporting: Track performance metrics, generate reports, and present findings to senior management.
• Upselling & Cross-selling: Identify growth opportunities, driving a 20% revenue increase through upselling strategies.

• Reading, I enjoy reading a mix of genres, including self-help, business strategy, and technology-related books. Some of my recent favorites include Atomic Habits by James Clear and The Lean Startup by Eric Raise. Reading helps me stay informed about industry trends, develop new perspectives, and continuously learn to improve my personal and professional life.
• Browsing, I have a keen interest in exploring topics like customer success strategies, SaaS innovations, and emerging CRM technologies. I frequently browse reputable websites like Harvard Business Review, SaaStr.com and TechCrunch to stay updated on the latest trends in customer engagement and technology.
• Fitness, Fitness is an essential part of my routine, helping me maintain physical and mental well-being. I enjoy activities like yoga, cycling, and strength training, dedicating at least 30 minutes daily to exercise. Fitness not only keeps me energetic but also improves my focus and resilience, which I bring to both personal and professional challenges.

Reading Technical and Problem Solving Books.