Vinay K P
Mysore
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Branch Resolution Manger
ICICI Home Finance Ltd
Mysore
2020.11 - Current
- Communicated effectively with supervisors regarding any issues encountered during tasks.
- Developed and maintained relationships with clients, families, providers, and other team members to ensure successful client outcomes.
- Conducted regular meetings with customers to discuss their current requirements and future plans.
- Ensured adherence to the bank’s Code of Conduct
- Resolved chronic, fraud, and multiple funding cases using legal tools
- Proficient in SARFESI and legal proceedings
- Focused on minimizing loss even in litigation properties
- Led the in-house team and legal team toward achieving goals
- Ensured consistent efficiency levels of the collection agency
- Prevented accounts/customers from slipping into non-performing assets (NPA) or delinquency
Team Leader
Kamadhenu Associates
Mysore
2016.07 - 2020.11
- Managed HDFC Bank auto loans
- Transitioned accounts from bucket X to NPA
- Made allocation decisions at the geographical level
- Conducted field visits with officers and handled vehicle repossession
Sales Executive
Prerana Diagnosis Center
Mysore
2012.08 - 2016.07
- Handled two-wheeler collections, PL & SME loans for Bangalore location
- Responsible for field collections and other relevant duties
- Monitored and tracked PDC exhaust accounts
- Ensured adherence to company processes and procedures
- Documented team performance and conducted performance management
- Negotiated and resolved issues with problematic customers and chronic defaulters
- Utilized skip tracing tools
Education
Bachelor of Commerce -
KSOU Muktha Gangotri
Mysore2012-04
Skills
- Schedule Management
- Technical knowledge
- Customer Service
- Process Improvement
- Staff Management
- Employee Development
- Excellent Communication
- Team Collaboration
- Multitasking
- MS Office
Timeline
Branch Resolution Manger
ICICI Home Finance Ltd
2020.11 - Current
Team Leader
Kamadhenu Associates
2016.07 - 2020.11
Sales Executive
Prerana Diagnosis Center
2012.08 - 2016.07
Bachelor of Commerce -
KSOU Muktha Gangotri
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