Summary
Overview
Work History
Education
Skills
Profile Snapshot
Core Expertise
Personality
Contact No
Personal Information
Disclaimer
Timeline
Generic
Vinay Krishna

Vinay Krishna

Senior Product Manager
Bangalore

Summary

Senior Product Manager with 7 years taking multiple products from concept to market. Skilled at navigating complex web of suppliers, manufacturing collaborators and supply chain partners needed to bring production plans to fruition. Specializing in Travel and Risk Management System market products with willingness to learn and adapt to any field.

Overview

13
13
years of professional experience

Work History

Senior Product Manager

MerchantRMS
07.2021 - Current
  • Seasoned Senior Product Manager with expertise in fraud prevention and detection within the risk management sector
  • Led initiatives to enhance security measures and mitigate risks for clients in the financial services industry
  • Collaborated with cross-functional teams to develop and implement innovative solutions tailored to address evolving fraud threats
  • Designed and launched advanced fraud detection algorithms leveraging data analytics and machine learning techniques
  • Established strategic partnerships with leading technology providers to integrate cutting-edge fraud prevention tools into the platform
  • Demonstrated ability to navigate complex regulatory landscapes and deliver tangible results, earning the trust of internal stakeholders and external clients.

Product Manager (International Business Process - SEA)

Ebixcash (Via.Com)
06.2019 - 12.2019
  • Business analysis of all the markets and to share the reports with Country Head
  • Identifying portal feature improvement and coordinating with tech team for implementation
  • Was an integral part for setting up B2C Platform in Singapore, Thailand, and Hong Kong
  • Analyzing daily sales and funds flow position and advising Finance on supplier payments accordingly
  • Was an integral part of Integration and testing of payment gateways (Visa, Master, Amex, 2C2P, and Jetco) and also implemented auto refund process
  • Testing of PCC bridging between VIA and suppliers
  • Monitoring commission structure of Airlines and updating the same in the Commission rule engine manually
  • Actively working on New Product Launch and Developments
  • (Cross-selling between the internal markets)
  • Add special fares in the Live system on Sabre and Travel port
  • Worked on setting up new countries integration (USA, AUS, NZ)
  • Additional Responsibility: Handle Airline Reconciliation and Agency Debit Memo's as a SPOC to Finance department
  • SPOC for Galileo & Abacus to ensure smooth ticketing functions
  • Handle all kinds of Credit card disputes raised by customers and provide necessary documents to the respective banks to ensure disputes are sorted without any financial loss to the organization
  • Meta Search Engine integrations: Sky scanner, Wego, Cheap tickets, TripAdvisor, Kayak (Every day checks of Sky scanner to ensure no discrepancy of fares displayed by other OTA's and report to QA team if incorrect fares shown
  • To make changes on live fares managing the discussions and transaction fee to ensure we are on TOP on B2C markets
  • Handle entire technical rule engine for new fare build, price changes, addition of routes and Airlines
  • Handle data engine for all payment gateway changes
  • Holiday New UI Integration: User Interface testing of the portal and uploading Holiday content by negotiating deals from suppliers
  • Worked on Corporate SME Integration
  • Review Business flow every day and discuss on developments
  • Connecting with Clients and integrating the API.

Manager Ops & Product (Corporate Team Pan India)

Ebixcash (Via.Com)
05.2018 - 04.2019
  • Managing the product pricing and ensuring competitive pricing is offered at all given times
  • Designing various sales offers to maximize sale and attract new customers
  • Managing 30 member operations support team involving all travel products that is flight, hotel, car, bus, train, visa, and insurance
  • Supporting internal accounting/finance personnel to resolve corporate dispute and travel expense issues
  • Create and maintain positive relations and cooperation with the internal and external customers and local counterparts as well as cooperation with other teams
  • Coordinating with sales for their various queries/escalation and credit requirement
  • Managing customer expectations through effective communication of new updates as they become available
  • Investigate and respond with root cause analysis for escalated matters and management concerns as they arise
  • Submitting accurate and well-formatted daily, weekly, monthly, quarterly, and annual reports on time.

Assistant Manager (International Business Process SEA)

Ebixcash (Via.Com)
06.2014 - 04.2018
  • Managing a team of 20 employees with 3 direct reportees and hiring new members as per requirement
  • Managing end to end Operations and Products of Singapore, Thailand, Hong Kong, Malaysia, and China market to ensure smooth functioning of the process and highest level of customer satisfaction
  • Training the Support Center staff and Supervisor's on the product knowledge
  • Responsible for streamlining the Support Center operations of Via.com International Business Process
  • Providing hands-on support for other international processes as and when required
  • Maintaining team's Schedule adherence and Productivity report to ensure constant improvement in the process and to identify training needs
  • Responsible for preparing SOP's and reviewing the same on a regular basis
  • Monitoring calls to understand the quality of customer service provided and ensure >95% Customer satisfaction on each call and provide feedback accordingly.

Subject Matter Expert SME (Email Support Team)

Ebixcash (Via.Com)
10.2011 - 06.2014
  • Responsible for managing the Email Support team and Inbound Team
  • Ensure process efficiency, improving customer experience, coordinating with all the business verticals by ensuring that service standards are met
  • Assisting the team members in product knowledge and their empowerment
  • Build strong relationship with airlines and business partners to ensure that service standards meet or exceed expectations
  • Handled mobile top-ups and played a key role in airline relationship
  • To take care of SKEP and PEP sessions week on week basis and complete the assigned task other than emails like cancellations and audit Goals
  • Aid the Team Members in ensuring all the relevant standards within the working practices guide, SLAs are met
  • To manage day-to-day planning and operations to meet the required functional goals
  • By achieving the assigned Call monitoring, coaching Training of the team and Carry out relevant research task which can Provide inputs on any matters relating to improving customer satisfaction and feedback, responsibility for delivery of the defined customer experience in every Email
  • Identify & understand their problems, and address these concerns as required and requested required functional goals by the Team Leader.

Travel Consultant

03.2011 - 09.2011
  • Responsible for handling travel agent queries through emails and calls
  • Handled business partners' request of fare enquiry, bookings, special requests, reschedule, cancellations, and refunds.

Education

Skills

Proficient in MS Office - mainly Word, Excel, Power point and Access

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Profile Snapshot

  • Expertise in Leisure and Travel. Learning new Skills, Extensive experience to identify client issues and priorities and provide solutions based upon the services of the firm.
  • Experienced with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
  • Key player in a challenging and creative environment.
  • Service Driven with exceptional people Skills.
  • Experience in managing business travel, selling travel plans and assisting customers.
  • Knowledge of ticketing and booking software
  • Performs work with a high degree of latitude, handling the most complex issues.
  • Possesses expert knowledge of subject matter.
  • Provides leadership, coaching, and/or mentoring to subordinate groups.
  • Ability to foster teamwork and build collaborative relationships.
  • Demonstrates strong management skills.
  • Exhibits excellent oral and written communication skills.
  • Shows proficiency in problem-solving and analytical thinking.
  • Possesses technical expertise and computer skills.
  • Demonstrates project management skills.
  • Displays an excellent work ethic and the ability to work independently.
  • Has expert-level experience in delivery methodologies and relevant tools.
  • Able to influence, lead and work effectively as part of a cross-functional, global team.
  • Experience in the Life & Annuity Industry is preferred but not mandatory.
  • Exhibits expert-level communication, interpersonal, critical thinking and troubleshooting skills.

Core Expertise

  • Service Delivery
  • Training and development
  • New Initiatives
  • Customer Service
  • Domestic and International Ticketing Experience
  • Galileo, Abacus (CRS System)
  • Business Development
  • CRM
  • Data report on Tableau

Personality

  • Hard working and result oriented
  • Very disciplined
  • Good listener
  • Excellent communication skills
  • Possess excellent skills at handling people and situations and challenges.
  • Assertive and dynamic
  • Self-motivated
  • Pleasing manners.

Contact No

+91-9036714346

Personal Information

  • Passport Number: Yes
  • Date of Birth: 09/03/88
  • Gender: Male
  • Nationality: Indian

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Senior Product Manager

MerchantRMS
07.2021 - Current

Product Manager (International Business Process - SEA)

Ebixcash (Via.Com)
06.2019 - 12.2019

Manager Ops & Product (Corporate Team Pan India)

Ebixcash (Via.Com)
05.2018 - 04.2019

Assistant Manager (International Business Process SEA)

Ebixcash (Via.Com)
06.2014 - 04.2018

Subject Matter Expert SME (Email Support Team)

Ebixcash (Via.Com)
10.2011 - 06.2014

Travel Consultant

03.2011 - 09.2011

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Vinay KrishnaSenior Product Manager