Vinay Kumar

Key Responsibilities :

• Operations & Compliance: Manage daily branch functions, cash flow, security, and ensure adherence to banking laws, policies, and procedures.
• Team Leadership: Recruit, train, motivate, and evaluate staff; set performance goals, conduct meetings, and foster a positive work environment.
• Sales & Business Development: Develop strategies to meet sales targets, promote bank products, attract new customers, and grow the branch's financial portfolio.
• Customer Relationship Management: Build strong client relationships, resolve complex issues, gather feedback, and onboard customers to digital platforms.
• Financial Management: Oversee budgets, manage branch funds, analyze financial performance, and report to upper management.
• Marketing & Community: Organize local marketing activities, build brand awareness, and participate in community financial education initiatives.
  Essential Skills & Qualifications

Key Responsibilities :

• Customer Interaction: Greet customers, manage walk-ins, answer queries, and direct them to relevant staff or digital channels.
• Sales & Lead Generation: Cross-sell and up-sell banking products (loans, insurance, credit cards) and third-party products, generating leads for the branch.
• Account Opening: Assist with opening Savings Accounts (CASA), Demat accounts, and collecting necessary documents.
• Branch Operations: Handle basic transactions, foreign currency/check collection, and maintain compliance with bank norms.
• Digital Adoption: Guide customers to use online/mobile banking platforms.
• Reporting: Generate and file daily reports.

Key Responsibilities

• Sales & Business Development: Prospecting, lead generation, explaining forex products, negotiating, closing deals, and building client relationships.
• Customer Service: Assisting clients with foreign exchange needs, handling inquiries, complaints, and ensuring satisfaction.
• Transaction Processing: Processing currency exchanges, remittances, and forex card services, verifying documents (KYC).
• Compliance & Reporting: Adhering to RBI guidelines, AML/KYC norms, maintaining transaction records, and preparing reports.
• Operational Tasks: Managing cash flow, updating exchange rates, processing invoices, and daily reconciliation.