Vinay Kumar
Operation manager
Pune,MH
Summary
Focused Operations Manager versed in contract negotiation and process improvement. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion. Driven Operations Manager with 13+ years of experience in operation & sales, seeking to use background and training to join dynamic team focused on delivering high-quality customer service and advancing business initiatives. Expertise in Operations handling. Proven success in developing and actualising strategies to significantly improve sales, inventory planning and customer service.
Experienced with team management, customer service, and operational efficiency in F&B settings. Utilizes strategic planning and process optimization to enhance service quality. Track record of maintaining high standards and ensuring guest satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Thomas Frank Ltd.
09.2023 - 10.2025
- Work as a Supervisor to ensure that all catering events are adequately supervised to meet the needs of School
- To ensure the serving of food is efficiently and effectively managed;
- To ensure catering calendar entries are checked and requirements fulfilled;
- To ensure menu boards and information are properly displayed
- To ensure crockery and cutlery are clean; and appropriate drinks are available
- Plan and manage School events and hospitality
- To collate, report and action all feedback received from school to continually improve the business
- To ensure that food hygiene legislation and the HACCP control systems are adhered to.
- Establish excellent systems of communications with all members of operations staff.
- Led daily operations, ensuring adherence to quality standards and operational efficiency.
- Mentored team members, fostering skill development and enhancing overall performance.
Supervisor
Holroyde Howe
12.2022 - 08.2023
- Work as a Supervisor to ensure that all catering events are adequately supervised to meet the needs of School
- To ensure the serving of food is efficiently and effectively managed;
- To ensure catering calendar entries are checked and requirements fulfilled;
- To ensure menu boards and information are properly displayed
- To ensure crockery and cutlery are clean; and appropriate drinks are available
- To collate, report and action all feedback received from school to continually improve the business
- To ensure that food hygiene legislation and the HACCP control systems are adhered to.
- Establish excellent systems of communications with all members of operations staff.
Customer Assistant
TESCO- Sunbury- On – Thames
02.2022 - 12.2022
- Delivering department routines
- Manually condensing stock and handling products with care to maintain product quality
- Championing the reduction of food waste
- Following company policies and adhering to health and safety guidelines
- Being knowledgeable about the products and services in my store and helping customers by giving great natural service
- Replenishing products within my store
- Accept deliveries into the store
Assistant Manager - Client Servicing
Ferns n Petals India Pvt. Ltd.
07.2012 - 12.2013
- Improved service quality and increased sales by developing strong knowledge of company’s products and services.
- Effectively managed departmental expenses to stay within allocated budget.
- Answered customer requests with friendly, knowledgeable service and support.
- Understanding the requirements of clients and coming up with innovative ideas for events
- Providing clients or management with regular updates
- Coordinating activities on the day of an event and implement back-up plans when necessary
- Performing post-event evaluation and documenting findings
- Managing post-event activities, such as the cleaning of venues and the payment of suppliers
Operation Executive
Impact Marketing Services Pvt. Ltd
09.2010 - 06.2012
- Improved client consultations and determined needs through team management.
- Working with the marketing and public relations departments to prepare budgets, setting deadlines, creating concepts, and identifying the objectives of the event
- Managing the promotions, communications, and branding aspects of the event
- Researching suppliers and contractors and negotiating favorable deals
- Approving all activities for the event
- Preparing reports and making a presentation to management after the event
- Coordinating activities on the day of an event and implement back-up plans when necessary
Education
Bachelor of Arts - English
CCS University
MeerutSkills
- Business development
- Event Planning & Management
- Food and beverage operations
- Scheduling staff
- Food presentation
- Table management
- Promotions execution
- Excellent communication
- Organizational skills
- Multitasking Abilities
Certification
Certified Event management professional from National Institute of Event Management, Pune
Hobbies
Playing Cricket, Expedition, Listening music
Languages
English
Hindi
Timeline
F&B Supervisor
Thomas Frank Ltd.
09.2023 - 10.2025
Supervisor
Holroyde Howe
12.2022 - 08.2023
Customer Assistant
TESCO- Sunbury- On – Thames
02.2022 - 12.2022
Assistant Manager - Client Servicing
Ferns n Petals India Pvt. Ltd.
07.2012 - 12.2013
Operation Executive
Impact Marketing Services Pvt. Ltd
09.2010 - 06.2012
Bachelor of Arts - English
CCS University