Soundarya S
Mysuru
Summary
Highly motivated and technically proficient software engineering graduate with a strong foundation in computer science and programming. Eager to contribute my skills, passion for coding, and quick learning ability to a dynamic software development team. Seeking an entry-level software development position where I can apply my knowledge and gain valuable experience.
Overview
6
6
years of professional experience
Work History
Intern
Innspark Solutions Pvt Limited
05.2024 - Current
- Customer Support Assistance: Provided frontline support to customers, addressing queries and resolving technical issues related to cybersecurity products and services.
- Issue Tracking and Escalation: Documented customer issues in tracking systems, prioritizing based on severity, and escalated complex cases to specialized teams when necessary.
- Customer Support Documentation: Maintained detailed records of customer queries, support tickets, and resolutions to ensure efficient tracking and follow-up.
- Monthly Reporting: Compiled and analyzed monthly reports on support activities, including ticket volume, response times, and common issues, to identify trends and areas for improvement.
- Knowledge Base Management: Contributed to the creation and updating of knowledge base articles, ensuring customers and team members had access to accurate, helpful documentation.
- Feedback Collection: Collected and analyzed customer feedback to provide insights to the solution team, helping improve product quality and user experience.
- RFP Document Analysis: Analyzed RFP (Request for Proposal) documents to identify customer requirements, solution fit, and compliance with technical specifications.
- Technical Specification Mapping: Mapped technical specifications from RFPs to product capabilities, ensuring alignment with customer expectations and project goals.
Software Engineering Trainee
Arohaka Technologies Pvt Limited
08.2023 - 05.2024
- Android App Testing: Conducted comprehensive functional, UI, and compatibility testing on Android applications to ensure optimal performance and user experience.
- Debugging and Code Modification: Identified, debugged, and modified code to resolve issues, improve functionality, and enhance overall app stability and performance.
- Creating Tickets in Jira: Documented issues and improvements by creating detailed Jira tickets, prioritizing them based on severity, and tracking their progress through resolution.
- User Assistance: Assisted drivers and end-users in understanding and using app features effectively, providing hands-on guidance and troubleshooting support as needed.
- Collaboration with Development Team: Worked closely with developers to convey testing insights, confirm bug fixes, and validate updates, ensuring alignment with project requirements and user expectations.
- Quality Assurance: Ensured the app met quality standards through rigorous test case execution and regression testing after updates and bug fixes.
Internship Student
PHIXIN TECHNOLOGIES
07.2018 - 08.2018
- Gained practical experience in Android app development using Java/Kotlin.
- Learnt about UI/UX design principles and best practices.
- Understood how to work with databases and local storage in Android.
- Developed skills in testing, debugging, and optimizing Android applications.
- Gained experience in project management and collaboration within a development team.
- Learnt how to gather user feedback and apply it to improve the app.
Education
B.E - Computer Science Engineering
BIET College of Engineering
2019
Diploma - Computer Science And Engineering
Government Polytechnic
2016
Skills
- Programming Languages: Java, C, C
- Android Development
- Customer Support and Communication
- Technical Documentation
- Ticketing and Query Management
- Technical Specification Analysis
- Problem-Solving
- Continuous Learning
- Adaptability
- Attention to Detail
- Soft Skills: Effective communication, teamwork, problem-solving, time management
Timeline
Intern
Innspark Solutions Pvt Limited
05.2024 - Current
Software Engineering Trainee
Arohaka Technologies Pvt Limited
08.2023 - 05.2024
Internship Student
PHIXIN TECHNOLOGIES
07.2018 - 08.2018
Diploma - Computer Science And Engineering
Government Polytechnic
B.E - Computer Science Engineering
BIET College of Engineering
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