Vinay Mahla
Gurugram
Summary
12+ years' Experience in Telecom Industry Presently Associated with Bharti Airtel Limited as Manager for Enterprise services where we are providing Multiple Enterprise services like, SIPT, IIL, NPLC, IPLC, MPLS L3, MPLS L2 along with Product of SDWAN , IPSEC tunneling , Cloud , SDN , Modem connectivity and NIPS .
Overview
11
11
years of professional experience
2
2
Languages
Work History
Manager- TES
Vodafone Idea (VI)
07.2023 - 09.2024
- - Supervising project teams and overseeing service delivery to ensure seamless client experience.
- - Addressing reliability issues and implementing corrective measures.
- - Monitoring and tracking key performance indicators (KPIs) to ensure service quality and efficiency.
- - Managing budgets and resources for optimized service delivery.
- - Efficiently communicating daily progress on technical and operational aspects to internal and external stakeholders.
- Handling the SDWAN , IP Sec and tunneling between multiple locations
Sr. Customer Service Executive
Tata Communications
10.2019 - 07.2023
- - Oversaw service delivery for Rajasthan Circle, ensuring prompt and efficient fulfillment of customer requests.
- - Managed field teams and delegated tasks to achieve seamless end-to-end service delivery to customer doorstep.
Customer Service Executive
Wipro Enterprises
05.2019 - 10.2019
- Being a Service Delivery lead for Rajasthan Circle bearing responsibilities of delivering services to customer requested for. Managing field teams by assigning them different tasks to execute in order to deliver end-to-end required service to customer doorstep.
Project Coordinator
Vayam Info Solutions
07.2017 - 05.2019
- - Managed service for 2000 Gram Panchayat's MPLS links
- - Conducted daily maintenance of all links using NNMI (NETWORK NODE MANAGER)
- - Resolved daily fault tickets promptly through collaboration with NOC team, UBR team, and FL support
- - Provided technical support to Field Engineers
- - Ensured prompt response to customer and NOC for fault resolution in SA, leading to stronger coordination with circle NMS team, field team, and NOC for achieving earlier restoration of circuits, resulting in improved customer experience
Project Engineer
Renovision Automation Services (RASPL)
12.2013 - 07.2017
- Technical support /Rajnet Project for Rajasthan Circle.
- - UBR configuration at master and slave end to establish a RF Network.- Liaison with Circle Team (Vodafone), ENOC, IP NOC, TNMS & NSN for Provisioning and end to end testing with management of MUX,convertor, UBR and Router etc.
- - Sevice handover to customer and take Acceptance of service delivery.
- - Preventive Maintenance and routing checkup of existing customers (ILL, MPLS, PRI, NPLC), taking support from the ENOC, IPNOC and TNMS analysis of the same.
- - Liaison with NSN and INDUS for Feasibility, New link deliveries and O&M Escalations, .
Project Engineer
Renovision Automation Services (RASPL)
12.2013 - 07.2017
- Technical support/Rajnet Project for Rajasthan Circle.
- UBR configuration at master and slave end to establish a RF Network.
- Liaison with Circle-Team (Vodafone), ENOC, IP NOC, TNMS & NSN for Provisioning and end to end testing with management of MUX, convertor, UBR and Router etc.
- Service handover to customer and take Acceptance of service delivery.
- Preventive Maintenance and routing checkup of existing customers (ILL, MPLS, PRI, NPLC), taking support from the ENOC, IPNOC and TNMS analysis of the same.
- Liaison with NSN and INDUS for Feasibility, New link deliveries and O&M Escalations.
Education
B.Tech/B.E. -
Rajasthan Technical University
Jaipur01.2012
XIIth -
REB
Jaipur, India01.2008
Xth -
Adarsh Public School
Jaipur, India01.2006
Skills
Project Management
Troubleshooting Skills
Telecommunication
Network Engineering
Excel PowerPoint
SDWAN
SDN and Cloud
Switch Configuration
Router Configuration
Total Work Experience
12 Years 4 Months
Personal Information
Nationality: Indian
Timeline
Manager- TES
Vodafone Idea (VI)
07.2023 - 09.2024
Sr. Customer Service Executive
Tata Communications
10.2019 - 07.2023
Customer Service Executive
Wipro Enterprises
05.2019 - 10.2019
Project Coordinator
Vayam Info Solutions
07.2017 - 05.2019
Project Engineer
Renovision Automation Services (RASPL)
12.2013 - 07.2017
Project Engineer
Renovision Automation Services (RASPL)
12.2013 - 07.2017
B.Tech/B.E. -
Rajasthan Technical University
XIIth -
REB
Xth -
Adarsh Public School