Vinay Manohar Tenneti
Chennai
Summary
Results-driven leader with 17 years of experience in Operations and Sales, focused on identifying opportunities that drive revenue growth and improve customer satisfaction. Proven ability to develop and implement strategic solutions in competitive markets. Strong skills in customer engagement and client retention, honed through diverse experiences across multiple locations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Sales and Marketing
Taj Fisherman's Cove Resort & Spa
Chennai
10.2023 - Current
- Secured hotel representation at travel marts and promotional events, enhancing brand visibility.
- Increased occupancy share among competitors through strategic marketing initiatives.
- Acquired MICE business by collaborating with travel partners and EMC, with the support of GSO/NSO from Mumbai, Kolkata, Bangalore, and Hyderabad.
Director of Sales
Taj Connemara
Chennai
07.2023 - 09.2023
- Transformed business operations during pandemic by developing new markets, achieving highest MPI and strong RGI returns.
- Managed hotel social media presence for two years, targeting potential customers during pandemic.
- Secured Air India tender during pandemic, winning bid among 11 hotels and establishing base occupancy.
- Forecasted hotel revenue for rooms and F&B outlets across various segments for FY 2022 - 2023.
- Tracked KPIs and IPM to identify training needs, facilitating learning and development for team members.
Sales Manager
The Gateway Hotel
Visakhapatnam
03.2017 - 06.2019
- Directed sales strategy to drive new business development and strengthen customer relationships.
- Secured ₹2 Crore revenue from Russian business with Indian Navy for fiscal year 2017/2018.
- Cultivated partnerships with public sector undertakings, financial institutions, and manufacturing firms to boost hotel revenue.
Sales Manager
The Gateway Hotel
Mangalore
06.2014 - 03.2017
- Created personal business plan aligned with hotel’s annual objectives.
- Managed existing hotel accounts to secure consistent business.
- Handled guest inquiries efficiently, ensuring prompt follow-up and courteous service.
- Fostered positive interactions with guests and colleagues to build strong relationships.
- Identified opportunities to maximize revenue through cross-selling and upselling services.
- Conducted competitor research to identify market trends and enhance offerings.
Duty Manager
Taj Fisherman's Cove
Chennai
05.2010 - 05.2014
- Managed team of 22 employees, planning shifts and allocating duties effectively.
- Implemented systems and procedures to enhance guest satisfaction.
- Monitored KPIs and IPMs, planning tailored learning and development for team members.
- Addressed guest feedback promptly during shifts, ensuring resolution aligned with standard operating procedures.
- Served as certified departmental trainer, enhancing team skills and performance.
Team Member
The Gateway Hotel
Vijayawada
10.2007 - 04.2010
- Optimized room allocation to enhance guest experience based on preferences.
- Facilitated efficient check-in and check-out processes for all guests.
- Served as primary contact, engaging with guests to collect valuable feedback.
- Prepared detailed reports on occupancy trends, average rates, and reservations.
- Monitored GSTS for prompt and accurate service delivery.
- Maintained and updated Guest History System to enrich guest profiles.
- Conducted regular follow-ups with guests to elevate service quality.
Education
Hotel Management -
Siddhartha Institute of Hotels Management
Vijayawada03.2007
Intermediate - Civics, Economics & Commerce
Nalanda College For Science & Arts
Hyderabad03.2003
High School Diploma -
All Saints High School
Hyderabad03.2000
Skills
- Direct sales
- Coaching and mentoring
- Sales training and leadership
- Sales processes
- Revenue management
- Customer acquisition
Certification
- 09/01/12, Supervision in Hospitality, AHLEI
- 09/01/12, Leadership & Management, AHLEI
- 05/01/19, The Fundamentals of Revenue Management, ESSEC By Coursera
- 05/01/19, Demand Management, ESSEC by Coursera
<Enter your own>
Title: Director Of Sales
Skills
Very Good, Very Good, Very Good, Very Good
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Director of Sales and Marketing
Taj Fisherman's Cove Resort & Spa
10.2023 - Current
Director of Sales
Taj Connemara
07.2023 - 09.2023
Sales Manager
The Gateway Hotel
03.2017 - 06.2019
Sales Manager
The Gateway Hotel
06.2014 - 03.2017
Duty Manager
Taj Fisherman's Cove
05.2010 - 05.2014
Team Member
The Gateway Hotel
10.2007 - 04.2010
Hotel Management -
Siddhartha Institute of Hotels Management
Intermediate - Civics, Economics & Commerce
Nalanda College For Science & Arts
High School Diploma -
All Saints High School
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