Vinay Mishra
Retail Banking
Siliguri,West Bengal
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
21
21
years of professional experience
3998
3998
years of post-secondary education
2
2
Languages
Work History
Manager Business Banking
ICICI Bank Ltd.
Jamshedpur Mega Branch
07.2024 - Current
- Identifying prospective clients from Business Banking segment of Tata Steel and Tata Motors ancillaries, generating business from new accounts, and developing them to achieve consistent profitability though working capital, Vendor Bill Discounting, BG, LC, PODS and Salary relationships.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Key Accounts Manager
ICICI Bank Ltd.
North Bengal Region
08.2023 - 07.2024
- Identifying prospective clients, generating business from new accounts, and developing them to achieve consistent profitability.
- Building and maintaining healthy business relations with Defence clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm.
- Organizing presentations and activities within the cantonment both for Defence personnel’s and veterans for generation of business both on liabilities and assets.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Delivered tailored presentations showcasing the company''s unique value proposition to prospective clients.
- Mentored junior account managers in best practices for managing key accounts efficiently and effectively.
- Organized client events to foster networking opportunities among key stakeholders while promoting brand awareness.
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
Branch Manager
ICICI Bank Ltd.
Siliguri Sevoke Road
05.2022 - 08.2023
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Branch Manager
ICICI Bank Ltd.
Siliguri Salugara Branch
05.2019 - 04.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Deputy Branch Manager
ICICI Bank Ltd.
Siliguri Business Banking Branch
05.2016 - 04.2019
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Cultivated strong relationships with clients, resulting in improved customer loyalty and retention rates.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Collaborated with senior management to develop branch goals, aligning them with company objectives.
- Fostered a positive work environment, leading to increased employee morale and productivity.
- Complied with regulatory guidelines and requirements.
Branch Manager
ICICI Bank Ltd.
Bagdogra
05.2014 - 04.2016
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Branch Sales Manager
ICICI Bank Ltd.
Siliguri Business Banking Branch
05.2012 - 04.2014
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
- Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
- Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Enhanced branch reputation through active involvement in local community initiatives, fostering goodwill and generating positive word-of-mouth marketing.
- Analyzed market trends and competitor activities to identify new opportunities for business expansion.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Regional Service Manager
ICICI Bank Ltd.
North Bengal Region
08.2011 - 04.2012
- Adept at analyzing market trends to provide critical inputs for business development initiatives, formulation of selling and marketing strategies.
- Preparation of MIS and assisting the branches with all the support for smooth functioning of the branch.
Deputy Branch Manager
ICICI Bank Ltd.
Kalimpong
04.2008 - 07.2011
- Spearheading complete branch banking activities.
- Monitoring regulatory compliance through branch inspection & maintenance of other RBI Guidelines, Display of Notices, Banking Ombudsmen, etc. inside the branch.
- Expanding net business by cross selling other financial products such as Mutual Fund, Equities, Derivatives, Debt, Portfolio Management, Trading, Clearing & Settlement, Depository, and Fund Administration to Institutional Business Houses and High Net-Worth Customers.
- Monitoring Clearing Accounts, Suspense Accounts & Other Branch Float Accounts.
- Managing Internal Control Mechanism & Reconciliation of Deliverables & Security Documents.
Customer Service Officer
ICICI Bank Ltd.
Jamshedpur
04.2007 - 03.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Key Relationship Officer
ICICI Bank Ltd.
03.2006 - 03.2007
- Maintained and built close relationships with customers through regular contact and visits.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
Phone Banking Officer
ICICI Bank Ltd.
04.2004 - 02.2006
- Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
- Collaborated closely with colleagues, fostering a positive work environment that led to increased productivity within the team.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
MADHYAMIK -
CBSE
H.S - Commerce
Ranchi University
BCOM (HONS.) - Accounts (H)
Ranchi University
Skills
Team leadership
Operations management
Strategic planning
Performance management
Staff development
Customer service
Business development
Customer relationship management (CRM)
Cross-functional teamwork
Performance evaluations
Lead generation
Expectation setting
Coaching and mentoring
Team building
Disclaimer
I, hereby, declare that all the statements made above are correct to the best of my knowledge.
Timeline
Manager Business Banking
ICICI Bank Ltd.
07.2024 - Current
Key Accounts Manager
ICICI Bank Ltd.
08.2023 - 07.2024
Branch Manager
ICICI Bank Ltd.
05.2022 - 08.2023
Branch Manager
ICICI Bank Ltd.
05.2019 - 04.2022
Deputy Branch Manager
ICICI Bank Ltd.
05.2016 - 04.2019
Branch Manager
ICICI Bank Ltd.
05.2014 - 04.2016
Branch Sales Manager
ICICI Bank Ltd.
05.2012 - 04.2014
Regional Service Manager
ICICI Bank Ltd.
08.2011 - 04.2012
Deputy Branch Manager
ICICI Bank Ltd.
04.2008 - 07.2011
Customer Service Officer
ICICI Bank Ltd.
04.2007 - 03.2008
Key Relationship Officer
ICICI Bank Ltd.
03.2006 - 03.2007
Phone Banking Officer
ICICI Bank Ltd.
04.2004 - 02.2006
H.S - Commerce
Ranchi University
MADHYAMIK -
CBSE
BCOM (HONS.) - Accounts (H)
Ranchi University
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