Vinay Negi
Senior Team Leader (Operations)
149-G Pocket A2, Mayur Vihar Phase 3, Delhi
Summary
An experienced operations senior team leader capable at motivating a team of workers and monitoring all performances carefully. Responsible for guiding the team to meet the team's required KPI and SLA. Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Senior Operations Team Leader
iEnergizer
Noida
04.2022 - Current
- Nurture and develop existing team leaders.
- Assigning projects and reporting to senior leadership as required.
- Guide the implementation of strategies designed to achieve planned goals.
- Coordination of all Organizational activities.
- Point of escalation within the team to resolve complex customer service issues.
Operations Team Leader
iEnergizer
Noida
10.2018 - 04.2022
- Managed a team of 20+ employees and monitored projects to ensure progress.
- Created an environment of trust, teamwork, self-confidence and ownership within the team.
- Was responsible for overseeing the team's day-to-day operations.
- Coached and mentored employees in the workplace to help team members develop new skills so they can deliver the results.
Subject Matter Expert
IEnergizer
Noida
01.2017 - 10.2018
- Provided knowledge and expertise to new hire agents to help in achieving the targets.
- Helped in improving the scores of the bottom performers and guided them.
- Resolved any doubt of the executives while handling customer queries.
Executive Customer Representative
iEnergizer
Noida
07.2014 - 01.2017
- Resolved customer queries regarding billing, sales and technical issues through chat.
- Checked network signal towers for any outage and troubleshoot it if any issue is found.
- Advised customers with various cost effective postpaid plans to reduce their monthly bill.
Education
BE - Mechanical
Delhi Institute of Management And Engineering Studies
New Delhi 04.2015 - 08.2018
Diploma - Mechanical
GB Pant Institute Of Technology
New Delhi 08.2007 - 06.2010
Intermediate (10th) -
St. Mary's Senior Secondary School
New Delhi 04.1997 - 04.2007
Skills
Ability to Work in a TeamMicrosoft OfficeFast LearnerEffective Time ManagementCommunication SkillsLeadership and TeamworkCustomer Service
MS Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Team Leader
iEnergizer
04.2022 - Current
Operations Team Leader
iEnergizer
10.2018 - 04.2022
Subject Matter Expert
IEnergizer
01.2017 - 10.2018
BE - Mechanical
Delhi Institute of Management And Engineering Studies
04.2015 - 08.2018
Executive Customer Representative
iEnergizer
07.2014 - 01.2017
Diploma - Mechanical
GB Pant Institute Of Technology
08.2007 - 06.2010
Intermediate (10th) -
St. Mary's Senior Secondary School
04.1997 - 04.2007