Vinay Ningoo

• Working as an Renewals Account Manager to facilitate regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect
• Updating customer conversations on CRM on regular basis.(Salesforce)
• Send Renewal quotes on RFQ’S & Maintain and manage Pipeline and IT Partner communication and relations.

Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

• Proactive with regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
• Resolving issues and reaching mutual conclusions thereby retaining customers with positive customer experience

• Customer sales Associate guiding customers with the routing and initiating Airline Tickets thereby providing the best and lowest priced Airline Tickets
• Negotiating prices of different Itinerary, taking payments and processing tickets on both GDS and internal business portal
• Maaged high call volume while maintaining a professional and friendly demeanor with all customers
• Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
• Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently

• Understanding and resolving customer queries with maximum first contact resolutions (FCR) and keeping a continuous follow up
• Booking appointments for client site visit, co-coordinating with the client and the Technician for a smooth interaction and better customer experience
• Maintaining AHT and average call volume, Blended process hence outbound calling for follow ups and updates
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies
• Boosted customer retention rates by providing exceptional service and building rapport with clients

• Payment query, credit limit increase requests and collections of old accounts
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies
• Boosted customer retention rates by providing exceptional service and building rapport with clients
• Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization
• Monitored key performance indicators to ensure continuous improvement in service quality
• Described product and service details to customers to provide information on benefits and advantages
• Streamlined communication channels for improved efficiency in handling customer concerns

• Responsible for selling High end Swiss watches and Jewellery – both branded and generic
• Managing branch outlets and responsible for overall branch targets
• Design trade and customer schemes and incentives for sales staff for meeting sales targets
• Sales reporting and regular updates to senior management
• Planning & implementation of annual marketing plan to attain required Sales and Profitability
• Supervising the team of sales representatives, distributors and dealers to meet sales targets
• Signing authority for the branch to make payments to staff and other trade and procurement activities
• Responsible for managing showroom and staff and overall maintenance of jewellery and watch display
• Overall liaison with Finance, Operations & Supply chain for placing orders of jewellery and watch display
• Improved customer satisfaction through staff training in customer service and product knowledge
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
• Completed point of sale opening and closing procedures
• Approved regular payroll submissions for employees
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
• Supervised guests at front counter, answering questions regarding products
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility

• Responsible for selling High end Swiss watches and Jewellery – both branded and generic
• Responsible for overall maintenance of jewellery and watch display
• Overall liaison with distributors for placing orders of jewellery and watch display
• Established and maintained positive relationships with vendors to determine product availability and quality
• Directed sales support staff in administrative tasks to help sales reps close deals
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies
• Created and implemented successful sales campaigns to drive leads and increase sales
• Developed sales strategy based on research of consumer buying trends and market conditions
• Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly