Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Vinay Ningoo

Vinay Ningoo

Business Development Manager
Pune,Maharashtra

Summary

Skilled Business Development leader offering 10 + years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

23
23
years of professional experience

Work History

Business Development Manager

Aloha Technology pvt ltd
10.2020 - Current
  • Work with management to develop and implement a business development strategy
  • Dialing to Connect with potential leads in the United States and Canada and keep follow ups via multiple channels like Via calls, and Emails & Arranging to Conduct meetings on Zoom
  • Identify opportunities where a product specialist team can be involved to increase the deal size
  • Set up and attend the demos with them
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.

Senior customer Service Sales

Fareportal Pvt Ltd
11.2017 - 12.2018
  • Customer sales Associate guiding customers with the routing and initiating Airline Tickets thereby providing the best and lowest priced Airline Tickets


  • Negotiating prices of different Itinerary, taking payments and processing tickets on both GDS and internal business portal
  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.
  • Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.

Customer Service Executive

TCS
06.2016 - 07.2017
  • Understanding and resolving customer queries with maximum first contact resolutions (FCR) and keeping a continuous follow up
  • Booking appointments for client site visit, co-coordinating with the client and the Technician for a smooth interaction and better customer experience
  • Maintaining AHT and average call volume, Blended process hence outbound calling for follow ups and updates.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Customer Service Executive

SERCO
02.2013 - 06.2015
  • Payment query, credit limit increase requests and collections of old accounts
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Streamlined communication channels for improved efficiency in handling customer concerns.

STORE MANAGER

(MILANO DIAMOND GALLERY)
12.2006 - 05.2011
  • Responsible for selling High end Swiss watches and Jewellery – both branded and generic
  • Managing branch outlets and responsible for overall branch targets
  • Design trade and customer schemes and incentives for sales staff for meeting sales targets
  • Sales reporting and regular updates to senior management
  • Planning & implementation of annual marketing plan to attain required Sales and Profitability.
  • Supervising the team of sales representatives, distributors and dealers to meet sales targets
  • Signing authority for the branch to make payments to staff and other trade and procurement activities
  • Responsible for managing showroom and staff and overall maintenance of jewellery and watch display
  • Overall liaison with Finance, Operations & Supply chain for placing orders of jewellery and watch display.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Sales Executive

DASWANI LIMITED. The Royal Shop
09.2001 - 10.2005
  • Responsible for selling High end Swiss watches and Jewellery – both branded and generic
  • Responsible for overall maintenance of jewellery and watch display
  • Overall liaison with distributors for placing orders of jewellery and watch display.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.

Education

B.COM -

Malini Kishor Sanghvi College of Commerce & Economics

Skills

  • Team Leadership
  • Business development and planning
  • Customer Service
  • Relationship building and management
  • Client Relationship Building
  • Strategic Planning
  • Relationship Development

Accomplishments

  • Supervised team 20 + staff members.
  • Achieved $500000 within less than 3 years with accuracy and efficiency.

Timeline

Business Development Manager

Aloha Technology pvt ltd
10.2020 - Current

Senior customer Service Sales

Fareportal Pvt Ltd
11.2017 - 12.2018

Customer Service Executive

TCS
06.2016 - 07.2017

Customer Service Executive

SERCO
02.2013 - 06.2015

STORE MANAGER

(MILANO DIAMOND GALLERY)
12.2006 - 05.2011

Sales Executive

DASWANI LIMITED. The Royal Shop
09.2001 - 10.2005

B.COM -

Malini Kishor Sanghvi College of Commerce & Economics

Similar Profiles

CREATE PROFILE
Vinay NingooBusiness Development Manager