Vinay Patel

• Responsible for managing the offshore team (Cloud Support Team).
• Attending Weekly meetings internally & with the client.
• SPOC for creating Weekly/Monthly Reports which were shared with the Client.
• Daily SCRUM Meetings with the team in order to address any challenges/issues faced by them.
• Assignment of work among the team & monitoring the dashboard for incidents.

• 100+ candidates were interviewed and 50+ were onboarded during COVID for whom online training plan was designed post completion they were involved in Production activities.
• During COVID additional efforts were needed as had to manage the team virtually.

• Created Roster for the team which was very complex keeping in mind internal & client requirements.

• Technical Manager responsible for managing Production Application Support (L1/L2).
• On-site experience & involved in end to end transition from Onshore to Offshore without any escalations.
• Part of Automation project where manual tasks were automated resulted in FTE saving & helped in avoiding manual errors.
• Monitoring the applications via Client Vantage/Dynatrace which helped in pro-actively fixing and communicating the issues to our SO.
• Weekly presentation/call with Service Owner about Incidents/SR resolved in past week as well as discussion about changes that will be deployed in coming week.
• Established and maintained positive work environment to enhance retention and productivity.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Cross-trained existing employees in order to maximize team performance.
• Provided management with feedback regarding employee performance and training needs.

• Technical SPOC for Siebel CRM Application related issues as part of Oracle Cloud Team.
• Resolving Severity -1 SR's raised by customers and EM alert.
• Created knowledge document on common issues related to Siebel Administation for the team.
• Part of Hypercare support team for TOP oracle customers.

• Managing & Leading offshore work assigned to the Tech Arch team at CLIENT side (Accenture).
• Looking after all the training/Pre-production/Production environments which include migrations and issues faced by the users.
• Sanity of environments after the artifacts deployment and perform troubleshooting in case of any issues.
• Administration of BI Reports.

• Technical support as part of Siebel administrator to development, upgrade teams including setting up developers machines, dedicated web client, tools installation which includes generating, initializing, configuring local databases.
• Responsible for Remote Administration which involved monitoring remote components and any issues related to remote users.
• Have worked on Siebel Anywhere which involves creating the Upgrade Kit and distributing the same to the real time production users.