Summary
Overview
Work History
Education
Skills
Languages
LinkedIn
Accomplishments
Timeline
Volunteer

Vinay Payala

Hyderabad

Summary

Hardworking and motivated Program Manager with 5+ years of experience and record of success in E-commerce industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience

Work History

Program Manager- World Wide Capacity Planning

Amazon
Hyderabad
06.2022 - Current
  • Created and implemented strategic roadmaps aimed at reducing revenue loss by identifying and addressing operational inefficiencies
  • I collaborated with cross-functional teams, including developers and data analysts, to develop and implement data-driven solutions
  • Implemented customer-centric strategies to enhance the customer experience, including improving product quality and service delivery
  • Led and motivated teams, controlled risks, and ensured timely project delivery
  • Analyzed operational load data and performed capacity planning to optimize utilization by 15%
  • Analyzed business performance data and forecasted business results for upper management.
  • I Successfully facilitated the launch and execution of VOTS tool for disputes in Customer Service Management.
  • I ensured a positive customer experience by maintaining 100% adherence to Service Level Agreements SLAs).
  • Worked closely with other departments to support program technical aspects and cost proposals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Program Manager - Last Mile Tech/Products

Amazon
Hyderabad
04.2020 - 05.2022
  • As the team leader, I directed a team of 22+ direct reports to translate project needs and priorities into actionable strategies.
  • I successfully reduced driver fraud percentage from approximately 35% to approximately 7% by implementing agile methodologies. This achievement resulted in a worldwide cost savings of $1.5 million
  • I helped in launching the Healthcare Subsidy Program for all part-time drivers (flex drivers) working for Amazon in North America and the United Kingdom(UK). As a result, this program helped reduce driver capacity gaps during peak by 23%
  • I tracked and reported Amazon's Last Mile projects such as 'Geo-Compliance', 'DNR(Delivered not Received)' , 'Healthcare subsidy' , 'Driver fraud detection', Work beyond schedule (WBS)' and many more including scope, risks, and operations strategy, to senior leadership and global stakeholders .This effort resulted in the successful expansion of the project to 6 new countries.
  • Assessed accurate and relevant information for fact-based decision making.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • I worked on centralized MIS reports to drive improvements in team quality audits, resulting in an increase from 95% to over 99%
  • Generated and delivered reports, program review presentations and other program status updates.
  • Prioritized tasks and managed teams throughout multiple projects.

Program Quality Specialist

Amazon
Hyderabad
11.2017 - 03.2020
  • I achieved a 95% reduction in manual effort (from 45 minutes to 5 minutes) for a monitor and alert activity through automation.
  • Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
  • I provided training and coaching to a team of 45 staff to ensure smooth adoption of new Standard Operating Procedures SOP , resulting in achieving a 95% quality bar.
  • As a team lead, I coordinated and managed global stakeholders from the SLS team
  • Used quality monitoring data management systems to compile and track performance at team and individual levels.
  • Extracted and organized metrics to monitor results for internal quality reports.
  • I Organized quarterly ' Reward & Recognition ' and 'Fun events' for team engagement.

Assistant Site Engineer

ITC Limited
Khammam
09.2016 - 09.2017
  • Coordinated with other engineers and construction professionals to manage various stages of construction projects.
  • Managed use of materials and equipment to prevent property loss and support availability.
  • Reviewed construction activities for compliance with health and safety requirements.
  • Completed site surveys, marked locations and oversaw construction of various projects.
  • Provided technical advice to project workers to apprise of issues and implement proactive solutions.
  • Monitored third-party contractor progress to maintain project continuity and support timely project completion.
  • Evaluated contractor suggestions on changes to requirements or plans, escalating requests when appropriate.
  • Verified required permits and certificates associated with ongoing projects to support legal compliance.
  • I supervised the erection and commissioning of conveying systems, including belt conveyors and shuttle conveyors
  • Managed and supervised 50 workers on site
  • I provided guidance in assembling machines used for paper production, utilizing mechanical drawings as a reference.

Education

Bachelor of Science - Mechanical Engineering

Holy Mary Institute of Technology And Science(JNTUH)
05.2016

Skills

  • SQL
  • Power BI
  • JIRA, ASANA,FIGMA
  • SDLC
  • Microsoft suite (Visio, excel, PowerPoint)
  • Risk management
  • Root cause analysis
  • Risk management
  • Agile methodologies
  • Lean six Sigma green belt
  • Program management
  • Operation management

Languages

English
Proficient
C2
Hindi
Intermediate
B1
Telugu
Proficient
C2

LinkedIn

https://www.linkedin.com/in/vinay-payala-295042116

Accomplishments

  • Awarded Perfect Presence Award( 11/2020) for the Point of contact on the floor for any type of tasK and delivering the results in projects with never say no attitude.
  • Awarded Zen Pundit(07/2022) for Consistently maintained high stakeholder satisfaction ratings.
  • Promoted from Program manager specialist to Program manager, in less than 24-months.
  • Recognized as Employee of the 2021-2022(Service champion) for outstanding performance and team contributions.

Timeline

Program Manager- World Wide Capacity Planning

Amazon
06.2022 - Current

Program Manager - Last Mile Tech/Products

Amazon
04.2020 - 05.2022

Program Quality Specialist

Amazon
11.2017 - 03.2020

Assistant Site Engineer

ITC Limited
09.2016 - 09.2017

Bachelor of Science - Mechanical Engineering

Holy Mary Institute of Technology And Science(JNTUH)

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Vinay Payala