Vinay Prabhu

• Successfully managed project life cycles by collaborating with internal and cross-functional teams to ensure timely project completion.
• Effectively resolved client escalations through Root Cause Analysis, implementing corrective and preventative action plans. Spearheaded innovative quality assurance strategies, achieving a 30% improvement in overall metrics and quality scores.
• Provided guidance and mentorship to the Training and Development team, driving process creation, approach development, and team training initiatives.
• Generated detailed reports on SLA compliance, quality control, resource allocation, and capacity utilization to inform decision-making.
• Monitored client documentation to ensure compliance with billing, coding, and documentation rules, guidelines, and company policies.
• Oversaw payments to external clients by tracking contractual milestones and processing payments through financial systems.
• Conducted billing reconciliation and investigated discrepancies to maintain accurate financial records.
• Advised clients on contractual obligations and facilitated meetings with contractors to clarify requirements and address issues.
• Proficient in Salesforce, Workfront, Econometrix, WorkSuite Pay, Concur, DocuSign, Google Workspace, and Microsoft Office.

• Ensuring timely delivery of translation projects as per service level agreement with clients.
• Managing team of translators and reviewers to execute content translation into Asian and European languages.
• Influencing vendors to ensure efficient delivery and improved gross margin.
• Optimizing resources to increase revenue and overall profitability.
• Closely monitored operations to detect underachieving or inefficient staff, providing training or performance meetings when necessary.
• Managed internal complaints and employee matters such as conflicts, issues, and offences, resolving with appropriate solutions.
• Supervised creation, review, and approval of statements of work (SOW) with 3rd party resource partners.
• Defined and monitored resource capacity forecasting and planning across all internal departments.
• Assisting Project Managers in day-to-day business work and correspondence.
• Develop, monitor, and control project scope, cost, time, and quality.
• Develop a Project Management Plan from Concept to
  Final Release Phase.
• Manage the resources for the project from start to end. Updating the projects sheets, coordinating with the team to get the projects done

• Ensuring timely delivery of translation projects as per service level agreement with clients.
• Managing team of translators and reviewers to execute content translation into Asian and European languages.
• Influencing vendors to ensure efficient delivery and improved gross margin.
• Optimizing resources to increase revenue and overall profitability.
• Closely monitored operations to detect underachieving or inefficient staff, providing training or performance meetings when necessary.
• Managed internal complaints and employee matters such as conflicts, issues, and offences, resolving with appropriate solutions.
• Supervised creation, review, and approval of statements of work (SOW) with 3rd party resource partners.
• Defined and monitored resource capacity forecasting and planning across all internal departments.
• Assisting Project Managers in day-to-day business work and correspondence.
• Develop, monitor, and control project scope, cost, time, and quality.
• Develop a Project Management Plan from Concept to Final Release Phase.
• Manage the resources for the project from start to end. Updating the projects sheets, coordinating with the team to get the projects done

Coordinated and managed large-scale school and city-level sports programs and tournaments across India.

• Led the registration process across multiple states, ensuring seamless onboarding. Acted as the primary liaison for all participant inquiries and presented program proposals to school authorities and sports coaches to drive participation.
• Oversaw multi-city registration for NBA-partnered trials. Managed participant support from registration to trials. Collaborated with schools and coaches to increase visibility and secure participation across all locations.
• Directed operations for one of the largest multi-sport events in Mumbai, managing a team of 10–12. Achieved over 15,000 registrations through community outreach. Supervised logistics across 8 zones, ran a dedicated helpline, and conducted detailed venue readiness surveys. Served as Operations Manager for Cricket and Football, ensuring end-to-end execution across multiple sports.
• ŠKODA Single Wicket Tournament: Led school outreach campaigns across Mumbai for inter-school cricket competitions. Delivered promotional pitches to institutions to drive student engagement and tournament visibility.
• Delivered consistent project updates to internal stakeholders and external sponsors, ensuring alignment with objectives.
• Tracked event milestones, ensured vendor coordination, and maintained real-time reporting on participation and venue logistics.
• Supported end-to-end event execution, from concept development to final day coordination, ensuring smooth participant experience and sponsor satisfaction.

• Acted as a key Sales Associate for the Mumbai Games initiative, focusing on driving participation and engagement.
• Conducted targeted cold calls and on-site visits to schools, colleges, gymkhanas, and sports academies across Mumbai to promote the event and secure registrations.
• Managed and enhanced the event’s social media presence during multiple tournaments and sporting events, significantly increasing online engagement and brand visibility.
• Supervised on-ground teams across multiple departments to ensure operational targets and participation goals were met.
• Verified departmental deliverables and coordinated event-day execution to maintain alignment with project objectives.