Vinay Prasad Tiwari
MBA GRADUATE | Marketing Professional
Hyderabad
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Team Leader, Digital Marketing
University of East London
London
01.2024 - 01.2025
- Collaborated with design, development, and sales teams to align marketing strategies with overall business objectives and brand guidelines.
- Mentored junior team members on digital marketing best practices, fostering skill development and enhancing team performance.
- Led a cross-functional team of 15 members in the development and execution of a comprehensive digital marketing strategy aimed at increasing brand visibility and driving customer engagement.
Customer Executive
Synchrony Financials
Hyderabad
01.2022 - 01.2023
- Managed a portfolio of customer accounts and provided personalized assistance to meet their financial needs.
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
Customer Support Representative
Tech Mahindra
Hyderabad
01.2021 - 01.2022
- Provided excellent customer service and technical support to resolve inquiries and issues promptly.
- Handled customer complaints and ensured timely resolution to maintain high customer satisfaction ratings.
- Collaborated with internal teams to escalate complex issues and ensure timely resolution.
Digital Marketing Executive
IndianCienama Production
Hyderabad
01.2019 - 01.2020
- Developed and executed digital marketing strategies to increase brand awareness and drive user engagement.
- Managed social media channels and created compelling content to attract customers.
Education
MBA - business administration
University of East London
London 04.2023 - 01.2024
Master’s - digital marketing
Delhi School Of Internet Marketing
Hyderabad, India 04.2019 - 01.2020
BBA - business administration
Rachnoutsav College of Commerce And Management
Hyderabad, India 04.2016 - 01.2019
Skills
Digital Marketing
Social Media Management
Content Creation
Customer Service
undefinedCertification
LinkedIn Project Management Foundation
Timeline
Team Leader, Digital Marketing
University of East London
01.2024 - 01.2025
MBA - business administration
University of East London
04.2023 - 01.2024
Customer Executive
Synchrony Financials
01.2022 - 01.2023
Customer Support Representative
Tech Mahindra
01.2021 - 01.2022
Master’s - digital marketing
Delhi School Of Internet Marketing
04.2019 - 01.2020
Digital Marketing Executive
IndianCienama Production
01.2019 - 01.2020
BBA - business administration
Rachnoutsav College of Commerce And Management
04.2016 - 01.2019
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