Vinay Prudhvi Arumalla

As the primary contact at the company level, specifically at Siemens Energy, I understand existing processes, identify gaps, and gather requirements to develop customized applications for projects that align with organizational needs.

Primary Duties & Accomplishments:

• Offering assistance for Jira and Confluence with user bases of 35,000 and 70,000 respectively.
• Collaborating with the Atlassian vendor to address product-related concerns and issues related to patch upgrades.
• Additionally, I managed the Jira application migration to a multi-node OpenShift platform
• Led the migration of SGRE (Wind Power) Jira projects to the SE Central Jira platform.

• As a lead specializing in Jira and Confluence, I oversee the management of these applications for internal processes and external clients.
• My role involves evaluating clients business process requirements, recommending solutions, and staying informed about the latest software developments for improved business efficiency.
• As the primary contact at the company level, specifically at Siemens Energy, I understand existing processes, identify gaps, and gather requirements to develop customized applications for projects that align with organizational needs.
• Offering assistance for Jira and Confluence with user bases of 35,000 and 70,000 respectively.
• Investigating and acquiring software applications to enhance Jira & Confluence success.
• Installing, configuring, monitoring, and maintaining applications as required.
• Developing protocols for software applications to ensure user-friendly operations.
• Supervising upgrades for servers, hardware, and software.
• Collaborating with the Atlassian vendor to address product-related concerns and issues related to patch upgrades.
• Reporting on the progress of operational issues to senior management and partners.
• Primary plugins for jira & confluence - Big Picture, Automation for Jira, Script Runner, Draw.io, Aura & CMJ.
• Additionally, I lead the migration to the cloud or data center, support internal customers in ongoing development, and ensure the optimal utilization of services.
• Successfully migrated approximately 15 Jira and Confluence applications to our dedicated instances.
• These migrations encompassed over 1,000 Jira projects and Confluence spaces.
• Established and set up a new Jira Service Desk system for on-demand ticketing for a department.
• Created and configured 3 new Jira Data Center instances to meet the department's on-demand requirements.

• As a Business Analyst & Application Lead I do:
• Requirements gathering
• Project management
• Vendor management
• Monitoring & Status reporting
• Commenced as a team member and progressed within a span of 12 months to become an application lead, overseeing a team of 12 members.

• Led a 15-20 agent front line support team, managed Escalation Calls, ensured SLA compliance, conducted appraisals, huddles, and reviews.
• Participated in client meetings, addressed ISP and hardware issues, analyzed data for skill enhancement.
• Ensured 100% compliance, organized Team Building, and provided technical training.

• Managed ISP issues, including email clients, routers, modems, and computer hardware for BT Consumer.
• Conducted troubleshooting conferences with ISPs and addressed McAfee Anti-virus issues.
• Super Star Award 2012
• BT Pride Award 2013
• Promoted to the role of Performance Improvement Coach (SME).