VINAY. R
Solution Specialist
Bangalore
Summary
- Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Solution Specialist
PayPal
Bangalore
07.2019 - Current
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
- Improved operational processes by hiring and training personnel to drive ideal productivity.
- Improved overall progress through working closely with staff members and streamlining processes.
- Recommended new products and services to customers.
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
- Decreased process discrepancies, proactively inspecting performance and site safety while monitoring project status.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.
- Increased productivity by collaborating with management to develop process improvements.
Specialist
AXA Business Services
Bangalore
11.2014 - 05.2019
- Have Good communication skills, Inter personal relations, hardworking and result oriented as an Individual and in Team
- Ability to gather requirement, Conceptualize Solution, Design Solution, able to work under tight deadlines without compromising quality
- Role & Responsibility:Assign task to team members on daily basis and review their work periodically in values. Combined data sources by joining multiple tables and used data blending Provide support to existing Excel reports Identify the major complaints and challenges as part of service and notify the root cause to reduce errors
- Achievements at work place: Got the ‘Raising Star Award’ recognition from NOC
- Got the ‘Impact’ award twice, which was given for the excellent contribution towards the project
- Got the ‘Certificate of Appreciation’ award from Corporate Responsibility Team ‘President Award’ from AVP – AXA Equitable.
Education
BBM - Finance
KLES Society's S Nijalingappa College
Bangalore 07.2010 - 06.2013
No Degree - Secondary Education
KLE Society's S Nijalingappa College
Bangalore 04.2001 - 04.2008
High School Diploma -
Assumption High School
Bangalore 04.2001 -
Skills
Application support
Timeline
Solution Specialist
PayPal
07.2019 - Current
Specialist
AXA Business Services
11.2014 - 05.2019
BBM - Finance
KLES Society's S Nijalingappa College
07.2010 - 06.2013
No Degree - Secondary Education
KLE Society's S Nijalingappa College
04.2001 - 04.2008
High School Diploma -
Assumption High School
04.2001 -