Vinay R
Malur
Summary
OVER 5 years of experience in IT industry and 3+ years of extensive experience on ServiceNow Development, Maintenance and Administration. Experience in Software Development Lifecycle (SDLC) managing project scope, requirement definition, resource management, change management, analysis, managing work schedules, project status reporting, project coordination and conflict resolution. Experience in various ServiceNow modules such as Change Management. Incident Management, Problem Management, Service Catalog, Expertise in Creating a dashboard, and e - mail notifications. Experience working on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes. Expertise in developing Client Scripts, Business Rules, UI policies, UI actions, Script Include, SLA and Import sets. Experience in creating and managing Service Catalogs, Record Producers, Order Guide.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ServiceNow Administrator / IT Asset Manager
Wipro Technologies
Bengaluru, India (Remote)
09.2017 - Current
- Works on UI customization for forms, lists and UI actions
- Provide strategy and technical insight in designing and supporting ServiceNow based on based practices in ITSM/ITAM
- Implements Core configuration changes to the platform as well as supporting applications
- Ensuring organization assets are well accounted for
- Knowledge of technical components such as LDAP, SMTP, SSO and enterprise IT architecture
- Uses system logs to view information about system activity
- Workflow, Configuration, Transaction, Email, Events, System and Upgrade log
- Changed management, workflow customization to accommodate the various compliance requirements.
- Support and maintain complex Gateway interfaces between ITAM, ITSM, CMDB and other corporate systems
- Works directly with IT Management to align ServiceNow with IT organization strategy
- Experience with data migration projects
- Designed many catalog items out of which few catalog items involves integration using SOAP Web services, Restful API
- Integration of ServiceNow with Jira. LDAP , Splunk
- Data management – manage data with tables and CMDB, manage data with import sets and update sets
- Developed reports as per requirements from management
- ServiceNow Application UI Configuration, Workflow Configuration, Data Loads
- Knowledge of Active Directory/LDAP integration with Service Now
- Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.
- Collaborated with the ServiceNow Developer to update and enhance the Change
- Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result
- Responsible for providing analysis of problems and resolutions or fixes for the production issues related to ServiceNow platform within the Service Level Agreement
- Facilitating daily stand-up meetings, sprint reviews, sprint retrospectives, release planning, demos, and other Scrum related meetings with Scrum teams and stakeholders for ServiceNow stories/tasks
- Understanding framework and prescriptive guidance for building out CMDB Baseline
- Using import sets to import data from external applications into ServiceNow
- Provided troubleshooting by impersonating ServiceNow Users to resolve issues where necessary
- Manages ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards
- Integrating ServiceNow with other systems and customization
- Set up the SLA for the incident, problem, change management processes as per the requirement.
ServiceNow Administrator/Hardware Asset Manager
Vinay R
Bengaluru, India (Remote)
09.2017 - Current
- Configuration/Customization of the ServiceNow system including workflows
- Develop new features within CLIENT instances using XML, workflow, and other related technology and tools
- Designing and developing the Service Request workflows, SOAP integration with 3rd party tool to import data into ServiceNow
- Experience with Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management domains and implementation using ServiceNow
- Experience in creating ServiceNow based electronic forms supported by workflows and business rules
- Experience with creating and managing technical documentation
- Experience integrating Single Sign-On (SSO) with ServiceNow
- Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.
- Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
- Experience in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
- Perform ServiceNow development and support duties
- Ability to set up data security via control rules, domain separation etc
- Implemented Email notifications, inbound actions.
- Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
Education
Master of Science - Computer And Information Sciences
The Oxford College of Engineering
Bengaluru, India03.2017
Skills
- TECHNICAL SKILLS:
- Architecture, Design and Business Processes
- SKILLS
- Problem-Solving
- Change Management
- API Design and Development
- Incident Management
- Problem Management
- Asset Management
- LDAP/Active Directory/SSO implementation
- Integration with Third Party Tools
- Service Catalogs
- Business Rules
- Update sets
- Workflow
- Reporting, Notifications
- Agile development and practices
- Scrum, SAFe, Kanban, XP practices
- Business Analysis, Requirement Analysis
Certification
Certified ServiceNow System Administrator
Timeline
ServiceNow Administrator / IT Asset Manager
Wipro Technologies
09.2017 - Current
ServiceNow Administrator/Hardware Asset Manager
Vinay R
09.2017 - Current
Master of Science - Computer And Information Sciences
The Oxford College of Engineering