Vinay R
Bangalore
Summary
- Led a team of 17 members to achieve project goals and meet deadlines.
- Delegated tasks and responsibilities to team members based on their strengths and skills.
- Provided mentorship and support to team members, fostering a collaborative and productive work environment.
- Communicated effectively with upper management, stakeholders, and team members to ensure alignment on project objectives.
- Monitored team performance and implemented strategies to improve efficiency and productivity
Overview
10
10
years of professional experience
Work History
Associate Team Leader
[24]7.ai - AT&T
Bangalore
07.2022 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to assess individual team member progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Subject Matter Expert
[24]7.ai - AT&T
Bangalore
04.2019 - 06.2022
- Provided in-depth expertise and guidance on chats, helping improve team performance and decision-making.
- Led training sessions and mentored team members to ensure a deep understanding of processes, improving overall efficiency and accuracy.
- Collaborated with teams to troubleshoot complex issues and offered expert solutions, reducing escalation rates and improving customer satisfaction.
Senior Executive
[24]7.ai - Citi Bank
Bangalore
05.2016 - 02.2019
- Handled a large number of customer chats with clear, polite, and professional communication.
- Solved customer problems by giving accurate information and support, helping achieve a high customer satisfaction score.
- Managed multiple chat conversations at the same time, while keeping responses quick and accurate.
- Experienced in using chat tools and software to help customers faster and more efficiently.
Intern
Exide Life Insurance
Bangalore
01.2015 - 03.2015
- Prepared reports summarizing project progress and results for management review.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
Education
BBA - Finance
M.S Ramaiah College of Arts, Science And Commerce
Bangalore05-2015
M.E.S Kishora Kendra PU College
Bangalore04-2012
M.E.S Kishora Kendra
Bangalore04-2010
Skills
- Team Supervision
- MS Excel
- Quality Improvement
- Feedback & Coaching
- Key Performance Indicators
- People Management
- Leadership
Languages
English
First Language
Kannada
Proficient (C2)
C2
Accomplishments
- Led the team to number 1 position within 4 months after taking the role of a TL
- Been on top for more than 9 times in year
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Associate Team Leader
[24]7.ai - AT&T
07.2022 - Current
Subject Matter Expert
[24]7.ai - AT&T
04.2019 - 06.2022
Senior Executive
[24]7.ai - Citi Bank
05.2016 - 02.2019
Intern
Exide Life Insurance
01.2015 - 03.2015
BBA - Finance
M.S Ramaiah College of Arts, Science And Commerce
M.E.S Kishora Kendra PU College
M.E.S Kishora Kendra