Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

VINAY RAICHUR

Summary

Executive Sumary Accomplished Technology Leader with nearly 19 years of experience in consulting, customer advocacy, and product management across major industry players such as Cisco, HP Enterprise, and T-Systems. Proven record in designing and executing customer engagement strategies, digital transformation solutions, and generative AI platforms that elevate customer satisfaction, streamline support, and foster loyalty. Adept at building cross-functional relationships to enhance customer experience and improve organizational efficiency. Ready to drive Adobe's customer engagement initiatives through data-driven personalization, advanced CRM strategies, and team empowerment

Overview

13
13
years of professional experience
1
1
Certification
1
1
Language

Work History

Associate Director

ValueLabs
Bangalore
02.2021 - Current
  • Advised projects recently in the capacity of being an Architect utilizing in-house built Generative AI platform (LLAMA, RAG) for Insurance, Career & Healthcare domain to streamline Customer Service Processes and enhance customer experience.

Associate Director of Digital Consulting

02.2021 - 11.2024
  • Led customer engagement initiatives leveraging an in-house Generative AI platform (LLAMA, RAG) for clients in insurance, career, and healthcare sectors, improving customer experience through predictive analytics and conversational AI solutions
  • Achieved a 66% reduction in Turnaround Time (TAT) and secured additional revenue of $980,000 through cross-selling/upselling
  • Secured the highest number of new logos win amongst all the geos for last two consecutive years
  • Oversaw successful customer engagement campaigns in the Supply Chain and Retail domains, enhancing loyalty and satisfaction by implementing end-to-end IoT and Generative AI solutions
  • Successfully executed opportunities in Supply Chain, Retail Domain for ValueLabs Global customers in capacity of Digital Partner & SME via building End to end solutions, leveraging IoT, Generative AI wherever applicable
  • Tools / Technologies
  • Generative AI (LLAMA, Pythia, RAG), ML, UX / UI, Power BI / Tableau, Azure / AWS, DevOps, React / React Native, .Net Core / .Net Framework / Java, Oracle / SQL Server / PostgreSQL / NoSQL, MS Project Plan, Agile Scrum, TDD

IoT Solutions Architect

T-Systems
Bangalore
10.2018 - 02.2021
  • Architected and implemented award-winning IoT solutions, including Smart City and Smart Building applications, achieving a 90% reduction in deployment time and substantial improvement in customer-facing processes
  • Partnered with cross-functional teams to align IoT project objectives with customer success metrics, driving high-impact outcomes in logistics and smart asset tracking
  • Tools / Technologies Multi-Cloud, Edge Computing, Microsoft Azure, AWS Cloud, Java, Microservice & Event Driven architecture, Node.JS, PowerShell, Agile Scrum, IoT protocols (LoRA, Sigfox), MQTT, Rabbit MQ, Kafka, Apache Flink, Zookeeper, Git

Global Partner Program

Hewlett Packard Enterprise
Bangalore
04.2016 - 10.2018
  • Spearheaded the development of a global IoT partner ecosystem, onboarding over 25 sensor devices and achieving integration with HPE IoT platforms, thus expanding customer engagement avenues and improving service consistency
  • Engaged in solution architecture and consulting for IoT applications in key sectors (Telco, Smart Cities), enhancing engagement by delivering proactive support and high-touch product experiences
  • Tools / Technologies
  • IoT protocols, LoRA, OneM2M, MQTT, Rabbit MQ, Kafka, Zookeeper, PTC Thingworx, HP IoT platform, Microservice & event driven architecture, REST Endpoints, UX / UI, Azure / AWS Cloud, AR/VR (Holo-lens), Vector DB, Big Data

Lead

Cisco Systems
07.2011 - 07.2014
  • Bangalore | Customer Success, Customer Advocacy, Directed customer advocacy programs for VoIP solutions, earning the Customer Advocacy Award for delivering high-quality support that improved customer retention and advocacy
  • Developed innovative VoIP and unified communications solutions for global clients, ensuring alignment with client needs through consultative sales and proactive solution-building
  • Awards & Recognition
  • Excellence award in presales for winning max
  • Number of logos for my assigned cluster of US-West
  • Gold Stevie’s” Award for innovative in-house built Generative AI platform to use across the enterprise
  • Conferred with couple of HP Enterprise’s “Bias-for-Action” awards by manager for establishing eco-system of IoT Global Partners and on-boarding devices & sensors across various verticals

Education

B.E - Telecommunication

B.M.S College of Engineering
01.2005

Skills

  • Customer Engagement & CRM Strategy: End-to-end campaign design, customer segmentation, predictive analytics, multi-channel CRM leadership
  • Team Leadership & Development: Building high-performing teams, mentoring, performance management, fostering cross-functional collaboration
  • Advanced Technologies & AI/ML: Generative AI, predictive data analytics, conversational AI, deep understanding of customer journeys and engagement
  • Process Improvement & Systems Development: Workflow optimization, system integration, cross-team process enhancementsOrchestrated development of enterprise-ready Generative AI platform called AiDE – AI Driven Everything (in-house built) which also comprises of a bunch of products like AiDE Chat, AiDE UX (conversational AI), AiDE QE, AiDE BI & Analytics
  • Proven experience of leading a geographically dispersed team comprising Technical, Sales, Process members
  • Experience of working and responding to RFP/RFI/POC requirements for global customers, effort estimation, and scope prioritization and driving Capability / Competency / Alliance Programs in collaboration with different teams
  • Function as Product evangelist with deep curiosity on technology trends and being able to go deep into technology and relate technical enhancements to build a product vision
  • COMPETENCIES
  • Solutions Architecture
  • Digital Transformation
  • Technical Consulting (IoT, Gen AI)
  • SAAS Experience
  • Cloud Hosting, Migration
  • Analytical Problem Solving
  • Strategic Alliance & Partnership
  • POC / RFP / RFI (large deals)
  • Product & Program Management
  • Webinars, Workshops, Presentations
  • Customer Advocacy
  • Consultative Selling
  • Thought Leadership
  • Agile & DevOps Adoption
  • Requirement Gathering & Analysis
  • Design Thinking
  • Delivery & People Excellence
  • Customer Success

Accomplishments

  • Infosys SPOT & Excellence Awards for solutions build on Cisco Unified Communications Manager (CUCM)
  • Cisco Customer Advocacy Award for VoIP professional services during my stint with Cisco
  • Conferred with the “Best Demo” award for a VoIP Solution built over (CUCM) in competition organized by a Nordic client - EDB Group

Certification

  • AWS Bedrock Generative AI
  • AWS SAA & Google Cloud Architect
  • CCNA(R&S), CCNA Voice, CCNP-Voice, Java SCJP
  • A1-B2 Deutsch (German language) certification. Can read/write/speak in German

Timeline

Associate Director

ValueLabs
02.2021 - Current

Associate Director of Digital Consulting

02.2021 - 11.2024

IoT Solutions Architect

T-Systems
10.2018 - 02.2021

Global Partner Program

Hewlett Packard Enterprise
04.2016 - 10.2018

Lead

Cisco Systems
07.2011 - 07.2014

B.E - Telecommunication

B.M.S College of Engineering

Similar Profiles

CREATE PROFILE
VINAY RAICHUR