VINAY RANA
Chandigarh,Chandigarh
Summary
Working in an organization that offers professional development and interesting managerial challenges in business operations management Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Manager
Amazon
Chandigarh, Chandigarh
03.2021 - Current
- Amazon: - From March-2021 till present:,.
- Working as Manager in MBO (Marketplace Business Operations).
- Handing the SPA team( Selling Partner Abuse) where we identify the abuses arise by partners at globally data.
- Responsible for establish SOPs, process controls, recommend revisions and ensure alignment with business goals.
- Perform data analysis on trends observed and recommend solutions to the product and BD teams.
- Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust.
- Perform high level failure (error) investigations which may be either operational or business specific in nature.
- Drives continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and own specific action.
- Interacts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews.
- Demonstrates the ability to dive deep into a problem, performs ‘root cause analysis,’ and identifies constraints to recommend a solution,
Operations Manager
IDUKAAN FZC, DUBAI
06.2020 - 02.2021
- Responsible for Launching ZiqqiFresh & ZiqqiGo in African countries.
- Responsible for Launching strategy, Ground recce for new countries in Africa.
- Responsible for creating the process, design SOPs and trained city team and make sure everyone follows the same.
- Setting up complete city from scratch, setting up all functional team.
- Responsible for designing the payout as per the market standards.
- Developing Training module and guiding the team.
- Working parallelly with supply and marketing team to get the demands.
- Expanding ZiqqiGo and ZiqqiFresh in African countries e.g Kigali, Mali and Somaliland.
- Monitor Real time service level.
- Working and creating strategies to give best consumer experience in all African Countries.
Operations Manager
Bundl Technologies Pvt Ltd
10.2017 - 04.2020
- Responsible for design process and effectively launch and implement various operations strategies for the company.
- Responsible for designing training module and for developing employee retention strategy.
- Responsible for order fulfillment, logistics and customer experience.
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives.
- Responsible for devising sourcing strategies, designing training modules and for developing employee retention strategy.
- Directly/Indirectly manage a team of 30+ and 7000+ blue collar employees.
- Leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills.
- Provide individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction.
- Monitor real time service levels and schedule adherence.
- Serve as leaders and point of contact for escalated contact resolution ofa supervisory nature or complex problems.
- Expanding Swiggy Operations in different cities of Punjab & Himachal (Patiala, Muktsar, Amritsar, Jalandhar, Ambala & Shimla) and also taking care of complete operations part for the expand cities.
Manager
Socomo Technologies
Chandigarh, Chandigarh
10.2016 - 09.2017
- From 24th Oct-16 till 31st July, Manage daily Operations of the store to enhance productivity, improveprofit and deliver great customer service.
- Responsible for B2B & B2C orders of Jugnoo Fresh & Grocery.
- Manage a team of 50 blue collar employees.
- Manage a team of 10 member (6 Executive, 3 Sr.
- Exe, 1 Asst.
- Manager).
- Responsible for the profitability of store.
- Responsible for the Stock reconciliation and daily reports.
- Responsible for vendor Management (For Grocery).
- Expanding Fresh & Grocery to other cities.
- Responsible for the Inventory System of store.
Station Manager
Grofers India Pvt Ltd
03.2016 - 09.2016
- Handle the Operations team of 90-110 to meet the 90-minute delivery standard and typically wears multiple hats.
- Manage the logistics to delivers the product on time.
- Managing day-to-day operations at stations/delivery centers.
- Track customer orders via dashboards.
- Maintaining daily order reports, attendance sheets and mileage reportsof delivery boys.
- Ensuring optimal manpower requirements at stations.
- Liaising with Customer Relations team for order fulfillment optimizingdelivery time and cost.
- Training delivery boys in order to ensure correct order delivery and quality conformance at all times.
- Responsible for Inventory system of Merchants.
- Mc Donald’s India (North East India):- From 1st Oct 2013 till 31 Jan 2016.
Assistant Manager
Mc Donalds
Chandigarh, Chandigarh
10.2014 - 02.2016
- Handling a team of 30 members.
- Responsible for Inventory System, Scheduling System & Training System.
- Maintain Daily Reports and records.
- Responsible for Restaurant as a Shift IC.
- Train team members to deliver best customer experience.
Education
MBA - Supply Chain
Thapar University
08.2019 - Current
Bachelor of Science - Computer Application
Kurukshetra University, K.V. No, C.B.S.E
07.2007 - 02.2011
High School Diploma -
K.V. No, B.S
06.2007 - 07.2007
Skills
Operations management
Certification
Six Sigma green Belt
Six Sigma Green Belt
Six Sigma certified Green Belt
Timeline
Manager
Amazon
03.2021 - Current
Operations Manager
IDUKAAN FZC, DUBAI
06.2020 - 02.2021
MBA - Supply Chain
Thapar University
08.2019 - Current
Six Sigma green Belt
05-2019
Operations Manager
Bundl Technologies Pvt Ltd
10.2017 - 04.2020
Manager
Socomo Technologies
10.2016 - 09.2017
Station Manager
Grofers India Pvt Ltd
03.2016 - 09.2016
Assistant Manager
Mc Donalds
10.2014 - 02.2016
Bachelor of Science - Computer Application
Kurukshetra University, K.V. No, C.B.S.E
07.2007 - 02.2011
High School Diploma -
K.V. No, B.S
06.2007 - 07.2007
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