Vinay Reddy
Hyderabad
Summary
Accomplished Senior Software Engineer at ServiceNow, adept in Web Development and System Design, with a proven track record of leading innovative projects like "Product Feedback" using Generative AI. Expert in JavaScript & ES6, I excel in mentoring teams towards achieving product excellence and enhancing customer experience, showcasing significant expertise in enterprise application development.
Overview
7
7
years of professional experience
Work History
Senior Software Engineer
Servicenow
Hyderabad
03.2022 - Current
- Led the development and architect of the "Product Feedback" project, a one-stop portal for product managers and portfolio managers to review collected feedback from various sources.
- Leveraged Generative AI to extract summary, sentiment and topics from feedback to help product managers get insights with AI assistance.
- Attained exceptional customer satisfaction by Stabilizing products by owning customer and pain points and delivering industry robust solutions. Attained tickets rate reduction by 70%.
Freelancer
SreeDevi Life Sciences
hyderabad
11.2025 - 12.2025
- Architected and delivered a production-grade ERP system serving as the operational backbone for a medical equipment supply company, digitizing end-to-end business workflows including order management, inventory control, quotations, dispatches, and financial tracking
- Designed role-based access control system with 5 distinct user roles and granular permissions, implementing secure approval workflows that enforce business logic and compliance requirements
- Built high-performance REST API using FastAPI/Python with SQLAlchemy ORM, featuring optimized database queries, UUID-based distributed-safe identifiers, and Alembic migrations for schema versioning
- Developed responsive React/TypeScript frontend with TanStack Query for server state management, delivering a modern UI with real-time updates and seamless user experience across all business modules
- Owned complete SDLC from stakeholder requirements gathering through production deployment, delivering iterative features that directly improved order accuracy and reduced fulfillment cycle time
- Tech Stack: Python, FastAPI, PostgreSQL, SQLAlchemy, Alembic, React 18, TypeScript, TanStack Query, TailwindCSS, ReportLab, REST APIs
Software Engineer
Servicenow
Hyderabad
09.2020 - 03.2022
- Worked on complex industry standard prj mgmt workflow productized it and owned customer experience.
- Owned multiple applications taken role of SME and POC to design external integrations/requirements collaborated across cross teams.
Associate Software Engineer
Servicenow
Hyderabad
07.2018 - 09.2020
- Contributed to backend development of multiple projects such as Investment portal, Project multicurrency & project financials. All products with minimum 100 enterprise customers
Education
B.Tech - Computer science and Technology
Chaitanya Bharathi Institute of Technology(CBIT)
Hyderabad, TG01.2018
Skills
- Enterprise applications development
- System design
- Large Language models
- Generative AI and Agentic AI
- Software architecture
- Problem solving
- Data structures and algorithms
- Java and JavaScript
- ServiceNow expertise
- Mentorship and coaching
- Seismic platform proficiency
Timeline
Freelancer
SreeDevi Life Sciences
11.2025 - 12.2025
Senior Software Engineer
Servicenow
03.2022 - Current
Software Engineer
Servicenow
09.2020 - 03.2022
Associate Software Engineer
Servicenow
07.2018 - 09.2020
B.Tech - Computer science and Technology
Chaitanya Bharathi Institute of Technology(CBIT)