VINAY SINGH RS
SENIOR BUSINESS OPERATION ASSOCIATE
Bangalore
Summary
Senior Business Operation Associate (Crowdfunding) with 5 years of experience in Crowdfunding. Excellent reputation for resolving customer escalations and improving customer satisfaction. Seeking a real-world experience that seeks strong interpersonal, task prioritization, and strategic planning skills.
Overview
5
5
years of professional experience
Work History
Senior Associate
Milaap Social Ventures Private Limited
01.2020 - 04.2024
- Leadership & SOP Development: Spearheaded communication, devising adaptable SOPs for seamless process transitions
- Collaborative Problem-Solving: Collaborated with payment partners, resolving conflicts to enhance customer satisfaction
- Training & Feedback: Contributed to new hire and refresher training, ensuring continual improvement in work quality
- Crisis Management & Adaptability: Specialized in diffusing customer issues and crafted successful business continuity plans during COVID-19's challenges
- Online Reputation Management: Managed ORM tools effectively, enhancing company reputation on platforms like TweetDeck, One Direct, and Agora
- Trust & Verification Oversight: Managed Trust & Verification team operations, ensuring secure user transactions
User Engagement Associate
Milaap Social Ventures Private Limited
11.2018 - 12.2019
- Enhanced Communication Channels: Facilitated seamless customer-platform communication using platforms like Zendesk, Front, BagAchat, Intercom and Onedirect
- Fraud Prevention & Legitimacy Verification: Conducted thorough research, ensuring fundraiser legitimacy and payment authenticity via multi-step verification processes
- Customer-Centric Solutions: Addressed dissatisfied customers' concerns, setting benchmarks for customer-centric services by understanding their needs
- Operational Collaboration: Managed core operational processes in collaboration with diverse teams, ensuring smooth day-to-day functions
- Donor Updates & Fund Handling: Proactively provided donors with updates on fund utilization and fundraiser well-being, fostering transparency and trust
Education
MASTER'S - BUSINESS MANAGEMENT
PES University
Bangalore12.2024
BACHELOR OF COMMERCE -
Dayanand Sagar Institutions
05-2018
Skills
- Team Leadership
- Collaborative Problem-Solving
- Crisis Management & Adaptability
- Online Reputation Management
- Performance monitoring
- Training and mentoring
Hobbies and Interests
- Received recognition for my contributions toward the first-ever Open The challenge at Milaap.
- Promoted Milaap through hospital social events.
- Collaborated with NGOs for animal rescue and rehabilitation.
- Passionate about diverse cuisines.
Timeline
Senior Associate
Milaap Social Ventures Private Limited
01.2020 - 04.2024
User Engagement Associate
Milaap Social Ventures Private Limited
11.2018 - 12.2019
MASTER'S - BUSINESS MANAGEMENT
PES University
BACHELOR OF COMMERCE -
Dayanand Sagar Institutions
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