Vinay S
Bangalore,India
Summary
Proficient Front Desk Office Manager adept at enhancing customer service and optimizing office operations. Managed front desk staff, scheduled appointments, and facilitated interdepartmental communication. Implemented administrative systems that streamlined workflows and boosted team productivity.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Office Manager
TRUFITNESS
Bangalore
06.2025 - 06.2026
- Managed front desk operations and provided exceptional customer service to clients.
- Coordinated appointment scheduling and member check-ins for fitness services.
- Assisted in onboarding new staff and training front desk team members.
Retention Specialist
Atria convergence technologies (ACT)
Bangalore
12.2023 - 01.2025
- Engaged customers to understand their needs and improve retention strategies.
- Analyzed customer feedback to identify trends and areas for improvement.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
Recovery Coordinator
TELEPERFORMANCE
Bangalore
06.2022 - 12.2023
- Performed duties as DRA agent.
- Engaged in tele-calling for customer outreach.
- Coordinated recovery processes for customer accounts, ensuring timely resolution of outstanding balances.
- Guided customers in resolving billing discrepancies and clarifying payment options.
Education
PUC - SEBA
KLE COLLEGE
Rajajinagar 06.2016 - 01.2017
10TH - English
Nandini Public School
Nandini layout 06.2014 - 01.2015
Skills
- Customer service
- Complaint resolution
- Onboarding coordination
- Service quality assessment
- Operation coordination
- Calendar management
- Team leadership
- Problem solving
- Effective communication
- Excel
- Word
- PowerPoint
- Service quality assessment
Awards
Employee of the Month (Teleperformance): Achieved the highest recovery performance metrics.
Star Award (ACT): Recognized in January for outstanding performance in customer retention.
Champions (ACT Rush Cricket Tournament): Secured 1st place in the company-wide sports championship.
Languages
Kannada, English, Hindi
Languages
Kannada
First Language
English
Proficient
C2
Hindi
Intermediate
B1
Timeline
Front Desk Office Manager
TRUFITNESS
06.2025 - 06.2026
Retention Specialist
Atria convergence technologies (ACT)
12.2023 - 01.2025
Recovery Coordinator
TELEPERFORMANCE
06.2022 - 12.2023
PUC - SEBA
KLE COLLEGE
06.2016 - 01.2017
10TH - English
Nandini Public School
06.2014 - 01.2015