Operating systems (Windows and linux)
Vinay Salve
Data Analyst
Pune,Maharashtra
"The two most important days in your life are the day you are born and the day you find out why"
Mark Twain
Summary
Seasoned Business Analyst offering 1 year of Business industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making. Experienced Online Business Analyst with over 1 year of experience in Business. Excellent reputation for resolving problems and improving customer satisfaction. Online Business Analyst with over 1 year of successful experience in Analytical and Data Visualization. Recognized consistently for performance excellence and contributions to success in Business industry. Strengths in Python and R backed by training in Data Science from Simplilearn Institution.
Overview
6
6
Languages
4
4
Certifications
9
9
years of post-secondary education
3
3
years of professional experience
Work History
Online Business Analyst
Atidiv India Pvt Ltd
Pune, Maharashtra
07.2019 - 04.2020
- Review business content and edits, approves, or rejects the information before online publishing.
- Thorough analytical review of data on different websites/ sources ensuring information accuracy and reliability.
- Accept/ Reject businesses by applying logic to keep the client website updated.
- Ensure all information for listed businesses is available on the website for end user.
- Escalation of user content issues and questions, and relevant information to relevant/correct people (Management, Clients)
- Collaborated with higher escalation matrix to achieve data analytical research.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Support Associate
Tech Mahindra Limited
Pune, Maharashtra
06.2015 - 07.2016
- Deliver prompt and professional solutions for customer inquiries and requests via, email.
- Take customer concerns and respond with straight to the point and concise emails.
- Answer professionally to provide information about products and services, take/ cancel request, or obtain details of complaints via call too.
- Attracts potential customers by answering product and service questions suggesting information about other products and services.
- Responsibility to provide quality instructions or responses to be able to resolve the customer's issue.
- Tasked to handle multiple inquiries and requests to provide correct answers or appropriate resolutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Support Associate
Serco
Pune, Maharashtra
04.2014 - 03.2015
- As a CSA (Customer Support Associate) deliver prompt and professional solutions for customer inquiries and requests via, email.
- Take customer concerns and respond with straight to the point and concise emails.
- Answer professionally to provide information about products and services, take/ cancel request, or obtain details of complaints via call too.
- Attracts potential customers by answering product and service questions suggesting information about other products and services.
- Responsibility to provide quality instructions or responses to be able to resolve the customer's issue.
- Tasked to handle multiple inquiries and requests to provide correct answers or appropriate resolutions.
Education
Master of Science - Computer Science
07.2015 - 08.2017
Bachelor of Science - Computer Science
06.2011 - 07.2015
No Degree - Science Education
06.2009 - 06.2011
No Degree - State Board (SSC)
06.2008 - 06.2009
Skills
Python
Projects
Successfully completed Comcast ( an American global telecommunication company ) Project
Analysis Task
- Imported data into R environment.
- Provided the trend chart for the number of complaints at monthly and daily granularity levels.
- Provided a table with the frequency of complaint types.
- Which complaint types are maximum i.e., around internet, network issues, or across any other domains.
- Created a new categorical variable with value as Open and Closed. Open & Pending to be categorized as Open and Closed & Solved categorized as Closed.
- Provided state wise status of complaints in a stacked bar chart. Provided insights on:
- Which state has the maximum complaints
- Which state has the highest percentage of unresolved complaints
- Provided the percentage of complaints resolved till date, which were received through the Internet and customer care calls.
Accomplishments
- Completed Diploma in Java in the year 2017.
- Also have completed internship in PHP in the year 2017.
- Done Cyber Law Course in 2018.
- Bravo award from Tech Mahindra Limited for quality and productivity.
- Worked as a Software Engineer on contract basis for 6 months
Software
Analytics
Microsoft Office
Data visualization
Spreadsheets
Presentation
Certification
Diploma in Java [Mindscripts]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Basketball, Football, Cricket, Listening Music, Travelling
Timeline
Data Analyst [Simplilearn]
12-2021
Online Business Analyst - Atidiv India Pvt Ltd
07.2019 - 04.2020
Cyber Law [Asian School of Cyber Law]
08-2018
Diploma in Java [Mindscripts]
12-2017
Internship in PHP [iSash]
05-2017
Christ College Pune (affiliate To Pune University) - Master of Science, Computer Science
07.2015 - 08.2017
Customer Support Associate - Tech Mahindra Limited
06.2015 - 07.2016
Customer Support Associate - Serco
04.2014 - 03.2015
Christ College Pune (affiliate To Pune University) - Bachelor of Science, Computer Science
06.2011 - 07.2015
St Vincent's Jr College - No Degree, Science Education
06.2009 - 06.2011
St Vincent's High School - No Degree, State Board (SSC)
06.2008 - 06.2009
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