Vinay Sargur

Worked for a Microsoft client in Change Management.

- Managed ongoing schedules and documentation for all reporting procedures for a Microsoft client.

- Attended weekly stakeholder meetings to gather updates and ensured the completion of the full lifecycle of Change Requests.

- Developed and presented solid business cases to stakeholders, conducted impact analyses, implemented changes, and performed post-implementation reviews.

- Created comprehensive Tableau and Power BI dashboards, and Excel reports to support data-driven decision-making.

- Creating Site, Project, Data Source, Workbook, and maintaining the application site.

- Managing Tableau Desktop license.

- Monitoring and restoring server backup.

- Managing Tableau server performance.

- Performed on Tableau Server upgrade.

- Adding user by giving appropriate site role on Tableau Server.

Providing project, Workbook, and Data Source level permission to users on Tableau and Power BI Server.

UKI SAP Lead User, Technology for Operations

- Excelled in utilizing SAP processes and tools, ensuring the delivery of daily metrics with zero escalations.

- Provided guidance and appropriate resolutions to the back-office team, assisting them effectively.

- Diligently resolved all service requests raised, maintaining high service quality standards.

- Respond to the team's queries regarding HR systems, functionality, and processes via various methods.

- Investigate system issues flagged to establish whether a user or system error exists.

- Escalate system issues for further investigation and resolution to the CIO.

- Coordinate and submit mass upload requests to the CIO.

- Proactively seek improvements to processes.

- Educate internal parties on new developments, and ensure the required knowledge has been transferred.

- Workday testing.

- Workday Go-live implementation. Identified bugs in the process and raised them with the Interface team and Business As Usual.

- Handled the Workday Stabilization phase with zero escalations from stakeholders.

Coordinated with back-end teams for training and processing knowledge transfer regarding the Workday application post-Go-live.

- Supported internal Accenture buyers with functional and technical issues regarding the Ariba, Aravo (BuyNow), and MySupplier Portal applications using Email, Phone, and Skype as our mode of communication.

- Opted for a pilot batch in the Accounts Payable team. I had to undergo quick training for a month, after which the team started Business As Usual, assisting suppliers and buyers with financial queries.

- Appointed as the coordinator for the APAC region and given complete authority to ensure the team's target was constantly met.

The applications used were Customer Relationship Management (CRM), Document Flow Manager (DFM), and Oracle.

• This UK-based project required me to respond to complex requests and to operate in the technical and functional aspect of a product to provide satisfactory resolution to the customers.