Vinay Sharma
Mumbai
Summary
Seeking a Challenging And Responsible Position To Enhance My Management Skills in financial markets.
Overview
4
4
years of professional experience
Work History
Senior Associate Customer support and operations
MONEYLICIOUS SECURITIES PRIVATE LIMITED (Dhan)
03.2023 - 01.2024
- Escalation social media support, live market technical issues order execution related queries post trade settlements.
- Assisted in the implementation of new technologies that improved efficiency levels.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Improved customer service feedback scores through outstanding service.
Operations Executive
Wealth Express
12.2021 - 02.2023
- Have done trading as a full time trader in derivatives market
- Worked on Option Strategies and handled client accounts in punching trades in live market
- Helping In teaching and Building Equity course.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Resolved escalated customer inquiries or complaints in a timely manner.
CUSTOMER SERVICE EXECUTIVE- OPERATIONS
RKSV SECURITIES PVT LTD (UPSTOX)
03.2020 - 12.2021
- Initial 2 Months in Customer Calling team
- Remaining 11 Months worked in back office settlement
- Handling escalated cases and dealing in live market technical issues and post trade settlements.
Education
B.com -
Mumbai University
01.2020
HSC -
01.2016
SSC -
01.2014
Skills
- Ability To Work Accurately & Pay Attention to Details
- Capable Of Grasping New Concepts Quickly
- Good at Listening & Resolving Problems
- Good in Working Pressure Situations
- Ability to think critically
- Data Analytics
- Performance monitoring
- Team Supervision
- Financial Management
- Finance
Timeline
Senior Associate Customer support and operations
MONEYLICIOUS SECURITIES PRIVATE LIMITED (Dhan)
03.2023 - 01.2024
Operations Executive
Wealth Express
12.2021 - 02.2023
CUSTOMER SERVICE EXECUTIVE- OPERATIONS
RKSV SECURITIES PVT LTD (UPSTOX)
03.2020 - 12.2021
B.com -
Mumbai University
HSC -
SSC -
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