VINAY SHARMA
GURGURAM
Summary
Experienced CCTV Installation Technician with proven skills in system diagnostics and technical training. Adept at troubleshooting and providing exceptional customer service to enhance client satisfaction.
Overview
19
19
years of professional experience
Work History
CCTV Installation Technician
Cyberport Communications
Haryana
01.2020 - 12.2025
- Installed CCTV systems in residential and commercial properties.
- Trained junior technicians on installation techniques and safety protocols.
- Diagnosed technical issues in CCTV systems and performed repairs.
- Installed, tested and configured CCTV systems in a variety of settings.
- Configured software applications for efficient operation of the CCTV system.
Computer Engineer
Cyberport Communications
Haryana
01.2007 - 12.2025
- Conducted thorough testing of hardware components for quality assurance purposes.
- Integrated software solutions to optimize network performance and reliability.
- Managed system upgrades to improve operational efficiency and user experience.
- Provided technical support to clients, resolving issues and ensuring satisfaction.
- Documented technical specifications and system configurations for internal use.
- Investigated customer complaints regarding computer hardware and software issues.
- Installed, configured, maintained and upgraded local area networks and wide area networks.
- Analyzed user needs to recommend appropriate hardware.
- Recommended cost-effective IT solutions based on customers' needs and budget constraints.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
Printer Technician
Cyberport Communications
Haryana
01.2007 - 12.2025
- Diagnosed printer issues and implemented timely repairs for optimal functionality.
- Collaborated with team members to streamline printer setup and installation processes.
- Documented service records accurately for compliance and maintenance tracking.
- Troubleshot and resolved printer hardware issues.
Laptop Repair Technician
Cyberport Communications
Haryana
01.2007 - 12.2025
- Diagnosed hardware issues in laptops and recommended appropriate repair solutions.
- Repaired and replaced damaged components to restore laptop functionality.
- Assisted customers in troubleshooting software problems and provided technical support.
- Maintained organized workspace to enhance productivity and safety standards.
- Documented repair procedures and customer interactions for service records.
- Replaced defective parts in accordance with manufacturer's specifications.
- Inspected returned items prior to performing any repairs in order to determine the extent of damage caused by customers' mishandling or abuse of equipment.
- Monitored inventory levels of spare parts required for repairs.
- Installed operating system updates and drivers for laptops.
- Tested laptop functionality after repairs were completed to ensure proper operation.
- Replaced broken parts such as hard drives, memory modules, keyboards, motherboards, LCD screens.
Education
Bachelor of Computer Applications -
Mahatma Gandhi Vidyapeeth Institute of Management
Delhi06-2024
Computer hardware and networking course -
Indraprastha International Polytechnic
Gurgaon09-2008
High School Diploma -
Haryana Bord School Education
Haryana09-2002
Skills
- CCTV installation
- System diagnostics
- Software configuration
- Network troubleshooting
- Hardware repairs
- Customer service
- Quality assurance
- Technical training
- Troubleshooting techniques
- Component replacement
- Operating system installation
- Technical support
- Hardware cleaning
- Operating system repair
- Memory upgrades
- Network connectivity
- Firmware updates
- Hardware installation
- Touchpad repair
- Diagnostic tools
- Virus removal
- Screen repair
- Keyboard repair
- System upgrades
- Faulty hardware replacement
- Circuit testing
- Driver updates
- Laptop assembly
- Software installation
- Power supply testing
- Software reinstallation
- New systems testing
Languages
Hindi
Beginner
A1
English
Beginner
A1
Timeline
CCTV Installation Technician
Cyberport Communications
01.2020 - 12.2025
Computer Engineer
Cyberport Communications
01.2007 - 12.2025
Printer Technician
Cyberport Communications
01.2007 - 12.2025
Laptop Repair Technician
Cyberport Communications
01.2007 - 12.2025
Bachelor of Computer Applications -
Mahatma Gandhi Vidyapeeth Institute of Management
Computer hardware and networking course -
Indraprastha International Polytechnic
High School Diploma -
Haryana Bord School Education