Vinay Shende
Process analyst
Indore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
International Process Analyst
SHJ International Technologies
09.2023 - Current
- Enhanced supply chain efficiency by optimizing shipping schedules and routes via chat, emails and calls.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Improved order accuracy through meticulous data entry and verification processes.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
International Customer Service Specialist
TaskUs
04.2020 - 08.2023
- Increased customer retention rates by effectively addressing and resolving escalated concerns from international clients via chat, emails and calls.
- Managed over 100 calls/chats per day and became top performer many times.
- Trained and guided over 80 team members to maintain high productivity and performance metrics by developing effective training programs.
Customer Service Representative
Teleperformance
09.2019 - 03.2020
- Assisted customers in navigating company website and placing online orders and all order related queries that may arise, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Engineering - Civil Engineering
Sri Aurobindo Institute of Technology
Indore 07.2014 - 01.2019
Skills
Problem-solving abilities
undefinedTimeline
International Process Analyst
SHJ International Technologies
09.2023 - Current
International Customer Service Specialist
TaskUs
04.2020 - 08.2023
Customer Service Representative
Teleperformance
09.2019 - 03.2020
Bachelor of Engineering - Civil Engineering
Sri Aurobindo Institute of Technology
07.2014 - 01.2019
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