Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Vinay Sherwal

New Delhi

Summary

To lead and inspire a high-performing team in delivering exceptional customer experiences, driving business growth, and fostering innovation in the travel industry, while continuously enhancing team skills and operational efficiency

Overview

11
11
years of professional experience

Work History

Team Leader

Carlson Wagnolit Travel (CWT)
05.2022 - Current
  • Delivered second-level product support, ensuring thorough issue triage and resolution within SLA agreements.
  • Administered and configured GDS, Online Booking Tools, Concur travel technology platforms to enhance operational efficiency.
  • Led User Acceptance Testing for software validation, facilitating smooth deployment and addressing shortfalls in advance.
  • Fostered 50% increase in team engagement through structured communication and performance management strategies.
  • Conducted detailed case research and documentation, communicating effectively with clients regarding outages and enhancements.
  • Collaborated with Product Managers to define requirements and document product enhancements aligned with client needs.
  • Created and maintained comprehensive product support documentation to streamline user experience and support processes.
  • Trained and mentored team members on product functionalities and troubleshooting techniques to elevate team performance.
  • Participated in integration of Slack into CXP tool to improve user experience.
    Conducted assessments of Slack and myCWT to optimize traveler information flow.
    Provided instant updates to travelers upon engagement with customer support.

Senior Ticketing Counsellor

ONKAR INFOTECH PVT LTD
01.2018 - 08.2021
  • Handled inbound calls to assist sales agents, providing information on client inquiries and updates
  • Processed reissues manually across four GDS platforms: Sabre, Galileo, Amadeus, and Worldspan
  • Managed schedule changes and handled seat assignments, ensuring accurate and timely updates
  • Obtained necessary authority from airlines for name changes and reissues, ensuring compliance with airline policies and procedures

Senior Travel Counsellor

American Express India Pvt Ltd.
10.2016 - 10.2017
  • Supported the floor with work assignments
  • Provided back-office support for ticketing and reissuance across 5 markets in the JAPA region
  • Played a key role in the Ticketing and Invoicing team, handling ticketing and invoicing tasks
  • Managed invoicing for 8 products within the Japan Domestic market
  • Key role in Issuance and Reissuance in US Market
  • Ticketing support for US market, for Hotels and Cars as well

Travel Consultant

Carlson Wagonlit Travel
Gurgaon
08.2014 - 09.2016
  • Facilitated issuance and reissuance of tickets in US market.
  • Provided comprehensive ticketing support for hotels and car rentals in US market.
  • Generated and sent detailed reports to clients.

Education

Graduation -

CCS University
Meerut
06.2012

12th -

UP board
Meerut
07.2009

10th - U.P 2nd Division

06.2006

Diploma in airlines ticketing and reservation management -

Hilton Institute of Fashion Airline and Academics
New Delhi

Computer Basics - Power BI (Business Intelligence), Basis and Advance excel knowledge, GDS Known, Amadeus, Galileo, World span

Apollo

Skills

  • People Leadership
  • Data Analysis
  • Problem-Solving
  • Customer Insight

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 04/08/92
  • Gender: Male
  • Nationality: Indian
  • Married

Timeline

Team Leader

Carlson Wagnolit Travel (CWT)
05.2022 - Current

Senior Ticketing Counsellor

ONKAR INFOTECH PVT LTD
01.2018 - 08.2021

Senior Travel Counsellor

American Express India Pvt Ltd.
10.2016 - 10.2017

Travel Consultant

Carlson Wagonlit Travel
08.2014 - 09.2016

Graduation -

CCS University

12th -

UP board

10th - U.P 2nd Division

Diploma in airlines ticketing and reservation management -

Hilton Institute of Fashion Airline and Academics

Computer Basics - Power BI (Business Intelligence), Basis and Advance excel knowledge, GDS Known, Amadeus, Galileo, World span

Apollo

Similar Profiles

CREATE PROFILE
Vinay Sherwal