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VINAY SHINDE
Team Leader Operations
Mumbai,MH
Summary
Skilled Operations Team Leader bringing self-directed and confident management style developed over 11 years of experience. Oversees Resource planning, SLA management and process improvements. Excellent problem-solving, conflict management and project coordination skills. Attentive to employee and business needs and changing demands.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Operations Team Leader
FISERV, First data India Pvt ltd. Thane
Mumbai, Maharashtra
05.2014 - 03.2019
- Enhanced operational efficiency and reduced resource expenses by developing and optimizing standard practices.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Managed high workload with consistent record of achieving SLA and production targets.
- Trained, mentored and directed team of 40+ processing specialists along with their performance management
- Designed and managed objectives for quality, productivity and compliance.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement and Change management
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed professional relationships with clients and international counterparts
- Functional use of Vision plus platform for customer service management
Sr Executive Transition
MModal Global services
Mumbai, Maharashtra
12.2009 - 08.2014
- Workflow & Vendor management for global operations including captive and non captive centers
- Creating daily operations reports to forecast workload and resource planning
- Mentoring new entrants on achieving their set goals of productivity and quality
- Dashboard creation for Sr. Management review calls
- Workload balancing across global centers to manage SLA
- Creating transition plan for moving the work to offshore
Documentation officer
MAERSK
Mumbai, Maharashtra
11.2008 - 12.2009
- To maintain MIS report of client daily analysis and escalations to sr.Management.
- Ensuring timely delivery of bills of lading to clients (98% compliance).
- Creating contract of carriage between Shipper and Consignee.
- STAT requests follow up.
Phone Banking Officer
ICICI Bank
Mumbai, Maharashtra
06.2007 - 06.2008
- Addressing customer’s call related to credit cards.
- Checking application status of customers credit card.
- Cross selling products like PLCC, BT & new credit cards.
- Escalating department specific issues to concerned teams.
- Creating agenda & minutes for daily team meets.
Education
Bachelor of Science - Science
Mumbai University
Mumbai 06.2003 - 06.2006
Diploma in Advanced Business Administration - Business Administration
Welingkar Institute of Management
Mumbai 01.2013 - 12.2013
Skills
Operations Management
Certification
ISO Internal Audit lead
Interests
Timeline
Six Sigma Yellow belt
06-2017
ISO Internal Audit lead
07-2015
Operations Team Leader
FISERV, First data India Pvt ltd. Thane
05.2014 - 03.2019
Diploma in Advanced Business Administration - Business Administration
Welingkar Institute of Management
01.2013 - 12.2013
Sr Executive Transition
MModal Global services
12.2009 - 08.2014
Documentation officer
MAERSK
11.2008 - 12.2009
Phone Banking Officer
ICICI Bank
06.2007 - 06.2008
Bachelor of Science - Science
Mumbai University
06.2003 - 06.2006
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