Vinay Tadala

A results oriented professional with proven abilities in planning, project transition , improving efficiency of operations and team building. Demonstrated ability to motivate staff to maximize productivity and control costs through most effective use of manpower and available resources.

Over 15 years of BPO experience with 11 years in a managerial role. Hands on experience in handling programs associated with multiple clients, work types and stake holders.

Succession planning – grooming and mentoring high potential team members for their career growth. Comprehensive skills required for liaising with customers as well as building rapport and trust and resolving complaints and concerns.

Proven ability to independently prioritize and manage special projects and work efficiently under tight deadlines. Leading from the front – Worked along with production team for projects with critical and drop dead timelines.

Excellent written and oral communication. Valued by colleagues for work ethics, team leadership and open mindedness.