Vinay Thakur
2060/1 Old Lal Bagh, Patiala,Punjab
Summary
Highly motivated and results-oriented banking professional with over 7 years of experience in branch operations and service management. Proven track record of enhancing customer satisfaction, streamlining operations, and achieving business goals. Seeking a challenging position to leverage my skills in a dynamic banking environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
IDFC First Bank Ltd
04.2023 - Current
Manager
Kotak Mahindra Bank Ltd
09.2022 - 04.2023
Manager
Axis Bank Ltd
12.2016 - 09.2022
Education
Post-Graduation/MCOM -
01.2016
- Percentage: 66%
- Board: Punjab University
Graduation/B. COM -
01.2013
- Percentage: 58%
- Board: Govl Bikram College of Commerce
Senior Secondary -
01.2010
- Percentage: 78%
- Board: PSEB
Matriculation -
01.2008
- Percentage: 76%
- Board: PSEB
Skills
- Excellent in basic use of computer
- Proficient in working on MS office
- An innovative and unique thinker with excellent managing skills possesses more than 7 years rich experience in banking sector
- Excellent capability of managing the operations of the bank
- Expertise in providing the best solution to the organization which give the bank a new direction of development
Proficient in executing the work using the limited resources
Certification
- Certified to act as Specified person for a corporate agent under IRDA
- Certified under National Institute of Security Market (NISM)
Personal Qualities
- Exceptional motivational and leadership skills.
- Excellent communication skills in written and verbal both.
- Remarkable patience with reliability and responsibility
- Ability to make a strong and healthy relation among the employees.
- Ability to quickly adjust to new situations and to work comfortably under constant deadline pressure.
- Possess the ability to build and maintain relationships with customers. problem-solving and decision-making skills, time management and organizational ability
Keys Responsibilities Handled
• Manage the plan and new schemes which are being introduced by the bank.
• Lead and mentor a team of [4] employees, focusing on performance improvement and career development.
• Collaborated with branch management to align customer service initiatives with overall business goals.
• Analyzed customer feedback to identify areas for service improvement and implemented corrective actions.
• Addressed customer inquiries, resolved issues, and escalated complex cases as needed.
• Trained and supervised branch staff, fostering a collaborative and productive work environment.
• Monitored branch transactions to ensure accuracy and compliance with banking regulations.
• Closure of Key Audit Findings of IAD and RRM audit reports within TAT.
• Physical verification and reconciliation of various inventory items Security items like cash, DD-PO stationery, keys, welcome kits- Monthly.
• Coordinate with other departments to streamline processes and improve service delivery.
• Handle complex customer issues and resolve complaints efficiently to maintain high service standards.
Developed and maintained relationships with high-value clients, resulting in increased business opportunities.
Personal Details
Name- Vinay Thakur
Father Name- Late Mr. Avtar Krishan Thakur
Mother Name- Mrs. Neelam Thakur
Date of Birth- 22 Aug 1992
Languages known- English, Hindi, Punjabi
Nationality- Indian
Marital Status- Married
Contact Address- 2060/1 Old Lal Bagh, Patiala 147001
Timeline
Manager - IDFC First Bank Ltd
04.2023 - Current
Manager - Kotak Mahindra Bank Ltd
09.2022 - 04.2023
Manager - Axis Bank Ltd
12.2016 - 09.2022
- Post-Graduation/MCOM,
- Graduation/B. COM,
- Senior Secondary,
- Matriculation,
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