Summary
Overview
Work History
Education
Skills
Timeline
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Vinay Varada

Vinay Varada

Service Delivery Ops Analyst
Hyderabad

Summary

Dynamic and results-oriented professional with 5 years of experience in service delivery, excelling in operational leadership and team management. Proven track record of successfully navigating complex ticketing tools, resolving customer issues, and implementing effective policies and resolutions. Adept at merchant proof validation and skilled in ensuring client deliverables meet the highest standards. Recognized for proficiency in analysis, adherence to SLAs, KPIs, and KRAs, as well as excelling in operational excellence and governance.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Analyst

Accenture Solutions Pvt. Ltd.
12.2023 - Current
  • S.M.E a high-performing operations team, overseeing ticketing tools, analyzing customer issues, and implementing policies for efficient resolutions.
  • Keeping up with the latest trends
  • Conduct regular audits and reviews of moderation decisions to ensure compliance with internal policies
  • Provide insights and data analysis to ensure moderation consistency and identify areas for improvement.
  • Spearheaded merchant proof validation processes, ensuring accuracy and compliance with established standards.
  • Successfully managed client deliverables, exceeding SLAs, KPIs, and KRAs through strategic planning and execution.
  • Developed and maintained Standard Operating Procedures (SOP) for streamlined workflows, resulting in operational excellence.
  • Expertly handled escalations, providing timely and effective resolutions while minimizing customer impact.
  • Played a key role in training and mentoring team members, enhancing their skills and contributing to professional growth.
  • Led and participated in internal and external audits, ensuring adherence to industry standards and regulatory requirements.
  • Proactively identified and addressed operational bottlenecks, reducing pressure and stress within the team.
  • Monitored and managed key metrics related to production and quality, consistently exceeding performance targets.
  • Perform RCA (Root Cause Analysis) for Productivity/Quality drops of team or individual and prepare action plan for the entire process to reduce the same.

Associate

Accenture Solutions Pvt. Ltd.
07.2019 - 12.2023
  • Identify and promptly remove spam content from Google Maps to ensure a clean and reliable platform.
  • Implement effective strategies for abuse prevention to maintain the integrity of user-generated content.
  • Analyze patterns and trends in spam activities on Google Maps, staying ahead of emerging threats.
  • Provide insights and reports on spam trends to contribute to ongoing preventive measures.
  • Verify the authenticity of businesses listed on Google Maps, ensuring accurate and reliable information for users.
  • Work closely with specialists and clients to address concerns, resolve issues, and implement preventive measures collaboratively.
  • Maintain clear and open communication channels to facilitate a streamlined workflow.
  • Propose and implement process enhancements to increase efficiency and effectiveness.
  • Maintain high levels of security for business listings on Google Maps to prevent unauthorized access and tampering.
  • Prioritize and ensure utmost customer satisfaction by providing accurate and reliable business information on Google Maps.
  • Address user concerns and feedback promptly to enhance overall customer experience.

Education

B.Tech -

JNTUK (B.V.C Engineering Collage)
Odalarevu
06.2015 - 05.2018

SSC -

Fathima Mery Eng Med School
06.2011 - 05.2012

Intermediate -

Sri Chaitanya Jr Collage
06.2012 - 05.2015

Skills

Google Sheets

Timeline

Analyst

Accenture Solutions Pvt. Ltd.
12.2023 - Current

Associate

Accenture Solutions Pvt. Ltd.
07.2019 - 12.2023

B.Tech -

JNTUK (B.V.C Engineering Collage)
06.2015 - 05.2018

Intermediate -

Sri Chaitanya Jr Collage
06.2012 - 05.2015

SSC -

Fathima Mery Eng Med School
06.2011 - 05.2012

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Vinay VaradaService Delivery Ops Analyst