Hi, I’m
Vinay Verma
Jammu,Jammu and Kashmir
Summary
BCA with 3 years of experience in E-Governance domain in diversified area of Technical support, Data analyst, call executive. Passionate about creating organizational success and bettering reputation in truly memorable way. Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
3
years of professional experience
1
Certification
Work History
CSC e-Governance Services India Ltd
Consultant
09.2020 - Current
Job overview
- Looking 73 Model CSCs of Social Welfare department and implementing the schemes of Social Welfare Department at ground level
- Providing every technical support to all CSCs of Social Welfare Department
- Giving Training to every CSCs
- Provide support to all stakeholders in terms of operations, team management, project plan, etc.
CSC e-Governance Services India LtdJammu
Team Leader
09.2020 - 05.2023
Job overview
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
CSC e-Governance Services India Ltd
Call Executive
Sep - 02.2022
Job overview
- Handling inbound and outbound calls
- Providing excellent support to customers by giving appropriate suggestion to ensure that customers should have positive response
- Troubleshooting problems and issues that customers are facing
- Keep deep understanding of all services to effectively assist customers and answered their question.
Education
IGNOU
MBA
10.2023
GGM Science College, Jammu University
BCA
01.2020
Skills
- Ability to troubleshoot and diagnose technical problems effectively
- Conceptualized and implemented all Talent Acquisition related policies and processes
- Active listening to understand customer needs and concerns Clear and concise verbal communication Effective written communication for emails and chat support
- Strong stakeholder management & communication skills, with the ability to work effectively in matrixed and globally distributed internal/external organizations
- Efficiently handling customer inquiries within the reasonable time frames Prioritizing task and request
- Continuous Improvement
- Performance Tracking
- Client Requirements Assessment
- Employee Management
- Timeline Development
- Cost Analysis
Certification
- Certified by MSME for attended the awareness programme on “Intellectual Property Rights”.
- Certified by NSDC for cleared the Assessment for the role of “Trainee Associate”
Tools And Softwares
- Proficient in Excel, Word, PowerPoint.
- Basic understanding of software like AWS Quick sight, SPSS, Tableau.
- Basic understanding of SEO (search engine optimization)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
urdu
Elementary (A2)
A2
Affiliations
- Participate in swachh bharat abhiyan
Timeline
Team Leader
CSC e-Governance Services India Ltd
09.2020 - 05.2023
Consultant
CSC e-Governance Services India Ltd
09.2020 - Current
Call Executive
CSC e-Governance Services India Ltd
Sep - 02.2022
IGNOU
MBA
GGM Science College, Jammu University
BCA
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