SWETHA RANI M J
Ramanagara
Summary
Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me explore myself fully and realize my potential...
Overview
11
11
years of professional experience
Work History
Axis bank NRI chat Advisor
Concentrix
06.2025 - 06.2026
- Assisted clients with account management and financial inquiries, enhancing overall customer satisfaction.
- Cultivated strong customer relationships, enhancing communication and trust.
- Collaborated with cross-functional teams to streamline internal processes, improving service delivery.
- Demonstrated resilience in challenging situations.
- Embraced challenges to enhance personal growth.
- Pursued opportunities to acquire new knowledge.
- Adept at quickly understanding new information.
Team leader.
Ashvika Enterprises Leading E Commerce Administration.
01.2018 - 05.2025
- Achieved significant milestone in project completion, contributing to overall project success.
- Managed escalation calls to resolve critical issues and ensure customer satisfaction.
- Cross-skilled on all sub-functions, maintaining consistent quality and production standards across the team.
- Conducted quality checks to improve team quality standards across all functions.
- Make sure on time delivery to customers.
Senior customer support Executive
Big Basket
01.2015 - 07.2017
- Provided active floor support to team, resolving process doubts to enhance team efficiency.
- Handled supervisory calls during lead absences to address escalated issues effectively.
- Managing the floor in the absence of TL.
- Traing new associates on customer service.
- Assigned tasks on the floor and ensured timely completion to meet team objectives.
- Achieved a significant goal
Education
Bachelor of science -
Vinayaka Missions
Tamilnadu05-2014
Alfalal college
03-2007
Vasavi Vidhya Nikethan
03-2005
Skills
- Microsoft Windows and DOS Microsoft Word, Microsoft Excel Basic
- Working knowledge of the internet
- Good Communications Skills
- Knowledge of handling customer
Personal Details:
Language Known : English and Kannada
Hobbies
- Reading Innovative Books , Travelling
- Interest : Reading Books
Declaration:
I hereby declare the information furnished above is true to the best of my knowledge. Date : Place : Ramanagar Your Faithfully Swetha Rani M J
Self Assessments:
I set high standards for myself and have my own dreams and ambitions. I have for learning new things and persistence in problem solving, I strongly believe that with my skills, analytical and logical ability, determination and dedication, I can prove to be an asset to any organization.
Timeline
Axis bank NRI chat Advisor
Concentrix
06.2025 - 06.2026
Team leader.
Ashvika Enterprises Leading E Commerce Administration.
01.2018 - 05.2025
Senior customer support Executive
Big Basket
01.2015 - 07.2017
Bachelor of science -
Vinayaka Missions
Alfalal college
Vasavi Vidhya Nikethan