Vinay Vyas

• Led the end-to-end delivery of complex projects by collaborating with multiple stakeholders ensuring transparency & success
• Managed cross-functional teams such as development, quality assurance, operations & vendor teams to ensure on-time delivery
• Created project plans , defined milestones , and managed engineering resources to successfully drive mission critical projects
• Executed multiple parallel projects and scheduled regular status meeting s to update senior management with project progress
• Conducted agile ceremonies , served as scrum master , ensuring timely delivery of user stories by development team

Key Achievements

• Successfully executed UI revamp to H5 improving conversions by 3% , NPS scores by 7% and enabling faster go-to-market
• Orchestrated 20+ integrations with different service providers into system driving a 100% increase in daily bookings
• Reduced CST load by leading a chat-bot implementation resolving 90% of customer queries and improved CSAT scores
• Ensured compliance by upgrading OS & app versions for 500+ servers in 120 days with no downtime

• Gathered & translated customer requirements into technical specifications , lead teams to deliver an end-to-end solution
• Engaged vendor & internal teams to drive API integrations with multiple PoS systems enabling omni-channel commerce
• Monitored performance metrics , identified and resolve gaps through product improvements , trainings and SOPs
• Assisted business development by answering RFPs, leading presentations & product demos to prospective customers
• Created project plans outlining project goals, milestones and timelines; provided risk & stakeholder management

Key Achievements

• Launched partnership & gift card program for a large retailer in the ANZ region across multiple store formats with AU $1B GMV and demonstrated cross-functional-team-leadership by leading business, technical, finance & operations teams
• Grew the gift card portfolio GMV from 40 Cr to 160 Cr with new initiatives, sales channels and enabling e-commerce

• Analyzed data from multiple sources to for performance tracking and improvement; defined and reported KPIs to senior management
• Automated reports, created dashboards & visualizations with Power-BI to monitor metrics saving 30+ hours per month
• Explored data to identify target localities to optimize AdWords campaigns & slashed cost-per-click by 40%
• Leveraged data to optimized budget allocation across marketing channels to improve ROI by 15% in 2 months .

• Implemented caching and saved up to 70% device memory, optimized framework to improve display metrics by 40%
• Developed multiple new products and enhanced existing features of Tizen SDK for smoother and faster app development
• Created a prototype mobile app leveraging optical character recognition to translate text from images into desired language.

• Implemented multiple design & reporting features for C# & SQL based computer application as per client requirements
• Debugged application issues, drafted low & high-level designs, created and executed unit & integration test plans