Vinay Warrier
Hubli
Summary
To be closely associated with a team of professionals to acquire, share knowledge/skill set and to grow and be part of an esteemed organization.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Snr. Customer Care Executive
Teleperformance India Pvt Ltd
Malad
07.2018 - 11.2024
- Managed general inquiries for U.K National Rail, addressing over100 customer queries daily; Promoted to Support British Rail product- Railcard and sell and provide after sales support and resolve technical issues with Digital Railcard variant enhancing customer satisfaction experience and as per consistent performance was then promoted to handle customer complaints and inquiries on Social Media using a customised web based chat platform
Snr Recovery Specialist
Altisource Business Solutions Private Limited
04.2014 - 05.2017
- Worked in third party collection portfolios of both American Express and Synchrony Bank know as GE for charged off credit cards with performance exceeding expectations
Snr. Technical Support Specialist
Firstsource Solutions Ltd
01.2013 - 10.2013
- Worked as Snr
- Technical Support Specialist for Australia's second largest Telecom Company named Optus Broadband Internet Service Provider and Telecom services
Technical Support Officer
Convergys India Services Private Limited
Thane
11.2008 - 12.2012
- Provided Customer and Tech Support for Australia's Second largest Telecom Company Optus customers for their DSL Broadband Internet Service and also provided floor support as SME for OJT team during transition
Sr. Customer Relationship Associate
Zenta Private Ltd
11.2007 - 06.2008
- Involved understanding customers financial conditions and helping them come up with the best possible solutions regarding their finances towards clearing their debts owed for one of the largest U.S bank “Chase Bank” in their third party collections dept
Snr.Technical Support Officer
Convergys India Services Pvt Ltd
08.2005 - 11.2007
- Gained Experience as Tech Support Officer for the U
- S ISP Bellsouth/AT&T for their broadband services
Customer Service Executive
Tracmail India Pvt Ltd
10.2004 - 08.2005
- Worked as Snr
- Customer Service Executive for a U.S telephony calling card company called Primus Telecommunications for selling long distance calling cards
Quality Control Specialist
Trac Mail India Pvt Ltd
07.2000 - 09.2003
- Gained experiences in all three verticals of Web, Chat (Web help) and E-mail (Hotmail) in providing support and tech support as per queries and promoted from Agent level to SME and then promoted to Quality Control Specialist
Dispatch Supervisor
Imperial Packers & Forwarders
08.1999 - 07.2000
- Gained Experience as Dispatch Supervisor in the field of magazine packing & Distribution to different parties/vendors on time and right party dispatch
Education
H.S.C -
SOMAIYA VINAY MANDIR JNR COLLEGE
01.1994
S.S.C -
P.G.GARODIA ENGLISH HIGH SCHOOL
01.1992
Skills
- Communication, Team Player, SME, Team Coach, Crm Applications, Trouble Shooting skills, Patience
Accomplishments
Have been selected as SME, Mentor to train new employees during OJT phase, Promoted to Quality Analyst and also been awarded performance certificates.
Disclaimer
I declare the above information to be correct to the best of my knowledge. Date:2024-08-30 Place: Mumbai
Hobbies and Interests
Technology, Customer Service
Languages
English
Proficient
C2
Hindi
Beginner
A1
Malayalam
Intermediate
B1
Marathi
Elementary
A2
Timeline
Snr. Customer Care Executive
Teleperformance India Pvt Ltd
07.2018 - 11.2024
Snr Recovery Specialist
Altisource Business Solutions Private Limited
04.2014 - 05.2017
Snr. Technical Support Specialist
Firstsource Solutions Ltd
01.2013 - 10.2013
Technical Support Officer
Convergys India Services Private Limited
11.2008 - 12.2012
Sr. Customer Relationship Associate
Zenta Private Ltd
11.2007 - 06.2008
Snr.Technical Support Officer
Convergys India Services Pvt Ltd
08.2005 - 11.2007
Customer Service Executive
Tracmail India Pvt Ltd
10.2004 - 08.2005
Quality Control Specialist
Trac Mail India Pvt Ltd
07.2000 - 09.2003
Dispatch Supervisor
Imperial Packers & Forwarders
08.1999 - 07.2000
H.S.C -
SOMAIYA VINAY MANDIR JNR COLLEGE
S.S.C -
P.G.GARODIA ENGLISH HIGH SCHOOL