Vinay Yadav

ResourcePro | Bengaluru, India

Managed renewals for P&C across all lines of business, ensuring compliance and accuracy for Property, General Liability, Auto, Umbrella, and others.

Oversee end-to-end renewals for commercial lines ensuring accuracy and timely completion.

Led and mentored a team of trainees by tracking daily targets.

Liaised with US-based clients to identify bottlenecks and recommend solutions, enhancing training and operational workflows.

Act as a liaison with US-based clients to identify bottlenecks and suggest solutions to improve training and operational workflows.

Independently onboarded two key processes:

Transitioned a transaction process from China to the Bangalore team.

Migrated a US client process, coordinating SOP creation and training plans.

Applied JB JI methodology to standardize task training and reduce errors.

Awards: “Excellent Onboarder”, “Excellent Training”, "SPARK", "OSDP","JB Trained"

Associate | 2024-2025 ResourcePro |

Bengaluru, India

• Resolved customer inquiries through effective communication and problem-solving skills.
• Utilized CRM software to track customer interactions and ensure accurate record-keeping.
• Collaborated with team members to streamline processes and improve service delivery.
• Trained new representatives on company policies and customer service protocols.