Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic

Vinaya Govinda

Project Lead
Bangalore,karnataka

Summary

To build career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.

Overview

9
9
years of professional experience
6036
6036
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Team Leader

Wipro Technology
Bangalore
09.2022 - Current
  • Genesys inbound IVR application development and support the application.
  • Worked on Genesys voice bot and chat bot development.
  • Worked on Genesy salesforce integration, REST API integration.
  • Cisco cvp application development and support
  • Conducted complete analysis of system and business requirements.
  • Development of IVR application using Avaya OD.
  • Testing and handover application to customer.
  • Deployment of application in UAT and production server.
  • Resolved technical issues by debugging and supporting coding and testing functions.
  • Working for change request in existing project.
  • Projects undertaken: Mashreq: IVR application Support- debugging and support coding and testing function.
  • Working for change request.
  • Software up gradation.
  • QIIB: IVR application Support- debugging and support coding and testing function.
  • Working for change request.
  • Software up gradation.
  • Manulife: IVR application Support- debugging and support coding and testing function.
  • Working for change request.
  • Software up gradation.

Programmer Analyst

Cognizant technology solution
Bangalore
02.2020 - 09.2022
  • IVR development using Avaya OD.
  • Assisted in designing and preparing of call flows.
  • Conducted complete analysis of system and business requirements.
  • Development of IVR application using Avaya OD.
  • Testing and handover application to customer.
  • Deployment of application in UAT and production server.
  • Resolved technical issues by debugging and supporting coding and testing functions.
  • Working for change request in existing project.
  • Projects undertaken: Dunkin: IVR application Support- debugging and support coding and testing function.
  • Working for change request.
  • Software up gradation.
  • IVR automation Tool: Developed automation tool to check VM, tomcat and application logging status using java, power shell script and task scheduler.
  • It will trigger mail on daily basis.

Senior Software Engineer

VIS network Pvt ltd
Bangalore
11.2016 - 02.2020
  • IVR development using Avaya OD.
  • Assisted in designing and preparing of call flows.
  • Conducted complete analysis of system and business requirements.
  • Development of IVR application using Avaya OD.
  • Testing and handover application to customer.
  • Deployment of application in UAT and production server.
  • Resolved technical issues by debugging and supporting coding and testing functions.
  • Working for change request in existing project.
  • Projects undertaken: PNB Language implementation (2016-Apr 2017): Added additional 3 languages for existing project.
  • Testing and deployment in UAT and production server.
  • HGS AEP-Survey(Ar2017-July2017): Developed IVR call flow using Avaya OD.
  • Testing and deployment in UAT and production server.
  • IVR application Support- debugging and support coding and testing function.
  • Working for change request.
  • Internal to Wipro: Software up gradation.
  • IGT AFKLM IVR application(Jun 2017-jun 2018): Developed IVR call flow using Avaya OD.
  • Testing and deployment in UAT and production server.
  • IVR application Support- debugging and support coding and testing function.
  • Working for change request.
  • Software up gradation.
  • Tech Mahindra (Waterford Ireland-Tesco and CSD): IVR application Support- debugging and support coding and testing function.
  • Working for change request.
  • Software up gradation.
  • Indigo (Jan 2018-Jn 2018): IVR application Support- debugging and support coding and testing function.
  • Working for change request.
  • Software up gradation.
  • Adani electricity (Jn2019-Feb 2020): Developed IVR call flow using Avaya OD.
  • Testing and deployment in UAT and production server.
  • IVR application Support- debugging and support coding and testing function.
  • Working for change request.
  • Software up gradation.

Education

BE - Computer Science

GSKSJTI
Bangalore
05.2015

PUC -

VJC
Udupi
04.2011

SSLC -

GHS Beloor
Udupi
04.2009

Skills

  • Genesys cloud

  • Genesys architect

  • Genesys voice bot,chat bot

  • Saleforce ,REST API integration

  • Cisco cvp

  • Avaya IVR

  • Java

  • SOAP

  • REST

  • Avaya

  • AAOD

  • AAEP

  • CCM

  • Apache Tomcat

Certification

Genesys CCP, 05/01/23

Disclaimer

I hereby declare that the information above is true and correct to the best of my knowledge.

Timeline

Team Leader

Wipro Technology
09.2022 - Current

Programmer Analyst

Cognizant technology solution
02.2020 - 09.2022

Senior Software Engineer

VIS network Pvt ltd
11.2016 - 02.2020

BE - Computer Science

GSKSJTI

PUC -

VJC

SSLC -

GHS Beloor

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