Vinaya Kumar

• Increased overall productivity by providing training and support for team members in best practices and techniques.
• Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
• Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
• Evaluated and implemented new technologies or process enhancements for continuous improvement opportunities, staying current with industry trends and advancements.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
• Conducted thorough root-cause analyses for issues identified within processes, resolving problems quickly to prevent recurrence.
• Delivered consistent process improvements through the utilization of data-driven decision-making methods.
• Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
• Ensured compliance with industry standards by establishing guidelines, monitoring progress, and addressing deviations promptly.
• Evaluated impact of process change on overall operation and determined return on investment.
• Developed innovative solutions to complex problems, resulting in more efficient processes and improved customer satisfaction.
• Contributed significantly towards achieving company goals through strategic planning, implementation of new technologies, and alignment with business objectives.
• Improved efficiency and effectiveness of performance and management of processes across departments.
• Analyzed steps of activities to discern existence of business processes for formalization.
• Gathered and analyzed large amounts of data to determine improvement projections.
• Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
• Promoted change through positive promotion, benefits demonstration and interactive approach.
• Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
• Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
• Fostered a culture of collaboration among team members by promoting open communication channels and encouraging idea sharing for optimal problem-solving strategies.
• Managed change among staff to achieve buy-in and cooperation and overcome resistance.
• Implemented Lean Six Sigma methodologies to reduce variability in processes, driving consistency and predictability in results.
• Maintained a strong focus on customer satisfaction by consistently delivering high-quality products or services on time without compromising on safety or regulatory requirements.
• Championed continuous improvement initiatives that led to enhanced operational excellence within the organization.
• Oversaw change management efforts during process overhauls, effectively minimizing disruptions to operations and staff morale.
• Reduced production costs through the optimization of resources and the elimination of waste.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

· CBW testing and publish the test report to UK.

· Work allocation to the Team.

· Scanning the presentation & segregating the work like Motor, Package and Property Owners. Professional Indemnity & Engineering.

· Filling all details in cbw, details are, the client name, agency details, turnover premium, vehicle details, for respective Lob’s and sending to respective team.

· Make sure the volumes should not miss the TAT.

· Preparing MIS for all passed and declined report on daily and weekly report and publish to UK.

· Handling urgent cases and email managers.

· Sending the MIS for Look up cases details to UK.

· Case creation for Look up fail cases in CBW.

• · Mentoring to the new batches.

Under Lien & Debit Activity: (January 2009 to November 2010)

· Collecting the dump from managers and compare with old dump, and then preparing the new dump for the month.

· Finding the default customer sb a/c, using various software like, ctl, tips, I view.

· Matching the customer details using ctl and iview.

· Checking ctl memo, collect now for any dispute related customer.

· Preparing the lien file, and sending the file to related managers for the approval.

· Preparing the debit file for the approved lien cases.

· Before sending for the debit once again checking, memos, collect now for the any dispute or escalation raised by customer.

· Sending the debit file for approval.

· Checking the debit file.

· Preparing the MIS for the month of total lien and debit cases.

Under credit cards processing: (January 2008 to January 2009)

· Internal auditing for Authorization: - VIP, Hot listing, Temporary Limit enhancement.

Checking, verifying, as per the policy & parameters for the Pan India & publishing the MIS for the same (weekly & monthly).

· Sampling of approved credit cards application on daily basis & analyzing the cause of declined application with pros & cons, publishing daily & monthly MIS.

· Publishing the MIS ( weekly & monthly ) for below reports:-

1. Auditors for Temporary declined (TD) application for pan India.

2. Auto Debit: checking A/D cases for pan India.

· Checking the entire process of credit cards from initial stage of collecting the application from the sales to cards generation done by operation team.