Vinaya Madhyastha CM

• Executed remote management systems, improving automated device discovery and maintenance workflows for increased operational efficiency.
• Achieved significant reductions in NRDs and Lifecycle Management (Power BI tool), Security Hardening
• Integrated SNMP protocols for improved communication between devices and systems.
• Utilized HP Web Jet Admin and HP Advance for efficient management of a global device fleet.
• Implemented advanced remote diagnostics and automated supply fulfillment, reducing onsite technician visits.
• Oversaw deployment of security certificates and firmware patches, ensuring full compliance with corporate IT standards. Handling the ticketing tool ITSM (ServiceNow).
• Configured PRM software to monitor real-time device status and error codes, enabling proactive issue resolution and minimizing downtime.
• Collaborated with network teams to resolve connectivity issues affecting remote monitoring capabilities.

• 4 Documented annual activities IT experience in
• Handling Network projects & Passive network cabling.
• Training new staff about the installation, technicalities & troubleshooting.
• Reported daily to engineers on project progress and challenges, ensuring timely updates and alignment.
• Handing over sites to customers with documentation in time.
• Performed regular maintenance and performs diagnostics and to ensure all Hardware/ Software and other equipment are performing at an optimal level of company's network devices, servers, routers, printers, scanners and peripherals.
• Assists the technology solutions for the company in evaluation of Hardware/Software, recommending improvements or upgrades.
• Installed Switches, Routers and Wi-Fi devices at client build campus.
• Worked with carrier ISP vendors to get new connections in campus.
• Installing, Configuring, Upgrading and Maintenance of the company’s Workstation-Desktop/Laptop, audio-visual equipment’s and software.
• Laptop deployment for new joiners training.
• Data recovery based on user's requirement.
• Installation and configuration of application drivers in Thick Build client and Thin client systems.
• Installation and managing Bloomberg routers application in standalone desktops.
• Coordination with Bloomberg support team for license or application issues.
• Ran regular checks, tests, and tracking procedures to prevent or identify problems.
• Monitored and responded to technology support tickets, logging events in the incident tracking system and providing prompt remote troubleshooting support to end users.
• Updated management on regular basis through reports, E- mail, and presentations. Instructing employees how to prolong functionality by proper use.
• Coordinated with vendors to address hardware and software issues, facilitating timely resolutions for technicians.
• Handled systems and printers by monitoring the queue, assigning tickets, and interacting with GS internal users to resolve system and network issues, including printer firmware upgrades and hardware replacements.
• Installed card reader devices for printers
• Procuring company standard new system from outside vendor.
• Coordination with vendors for server hardware troubleshooting, support.
• Handled system and printer deployments, installation, and testing at client location.
• Partnered with CSRE team to design a floor map with location details of system and printers deployed on the floor.
• OS Windows/Ubuntu/MAC Upgrade or troubleshooting and installation.
• Responsible for coordinating, configuring and troubleshooting Cisco and Aruba Phone Home Devices for senior VPs and MDs to work from Home.
• Yearly QC Maintenance of AV room and Board rooms, Handled AV equipment rooms.

Assisting networking team, some of troubleshooting and configuring

• Client: Goldman Sachs, Bangalore, India

• Collaborated with Xerox India Pvt. Ltd. and Goldman Sachs in Bangalore, India to design and implement projects that enhanced service delivery.
• Maintained equipment through routine checks and troubleshooting, ensuring operational reliability.
• Collaborated with design teams to meet print specifications, resulting in high-quality output.

• Managed multiple tasks under DMG services across departments, including store and procurement.
• Coordinated with customs office to resolve shipment delays through legal paperwork.
• Coordinate with procurement team to procure the materials for the concerned dept.
• Coordinated with mailroom to maintain inbound and outbound shipments of domestic and international couriers.
• Assigned Secure ID hard tokens to employees weekly, ensuring proper distribution and tracking.
• Arranging the event for new joins and issuing the welcome kit.
• Issuing stationeries to the employees and maintaining tracker for the same.
• Co-ordinate with stationery store to issue the various stationery items for the requester.
• Compiled and submitted reports from various departments to DMG manager.
• Allocating work orders to maintenance team/ HK team.
• Dispatch Helpdesk tickets to the working supervisor of each service.
• Managed cafeteria lunch logistics by coordinating menus and schedules.
• Preparing daily & Monthly Ticket tracking.
• Client: Goldman Sachs Services Private Limited

• Coordinated with mailroom to ensure timely management of inbound and outbound domestic and international shipments.
• Coordinated with customs office to expedite clearance of held-up shipments through legal paperwork.
• Co-ordinate with stationery store to issue the various stationery items for the requester.
• Issuing stationaries to the employees and maintaining tracker for the same.
• Maintained department-wise MIS reports to support operational transparency and decision-making.
• Preparing daily, Weekly and monthly reports, same will be maintained in database.
• Preparing daily & Monthly Ticket tracking.
• Logged support calls and jobs in the helpdesk database. on the helpdesk database utilizing helpdesk software. Call\Jobs may be received by Telephone, Email or in person.
• Client: Honeywell Technology Solutions Lab Pvt Ltd