FINACLE
VINAYAGAMOORTHI D
BRANCH OPERATIONS MANAGER
Maduranthakam
Summary
Results-driven Operations Leader focused on optimizing performance and enhancing customer satisfaction. Expertise in process improvement, team collaboration, and adapting to evolving business needs. Excels in managing workflows, ensuring compliance, and employing problem-solving skills to achieve organizational objectives.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
BRANCH OPERATIONS MANAGER
CSB BANK LTD
08.2025 - Current
- Led branch operations, ensuring compliance with banking regulations and internal policies.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Oversaw budget management and resource allocation, ensuring cost-effective branch operations while maintaining service quality.
- Implemented risk management strategies, minimizing potential losses and safeguarding assets.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Streamlined customer service processes, enhancing client satisfaction and reducing wait times.
- Collaborated with cross-functional teams to optimize product offerings and enhance service delivery.
- Analyzed operational data to identify trends, driving strategic decisions for branch growth initiatives.
- Managed team performance through regular evaluations and feedback sessions, fostering a culture of accountability.
- Trained employees on proper procedures and strategies to improve productivity.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Coordinated special events at the branch location which resulted in increased foot traffic.
BRANCH OPERATIONS MANAGER
AXIS BANK LTD
01.2025 - 08.2025
- Managing the bank’s operational and administrative functions, such as customer service, record keeping, and bank security.
- Managed bank operational and administrative functions, including customer service, record keeping, and bank security, to ensure seamless service delivery.
- Developing and implementing operational policies and procedures to enhance the efficiency and effectiveness of banking services.
- Overseeing customer transactions and ensuring they are processed accurately and in a timely manner.
- Ensure the banking operations adhere to legal and internal policies, and regulations.
- Maintaining an in-depth knowledge of banking regulations, and ensuring bank compliance with these regulations.
- Implemented and managed risk assessment processes, identifying and mitigating financial and operational risks to protect bank assets.
- Trained, supervised, and evaluated bank staff, fostering a high standard of customer service and enhancing team capability.
- Coordinating with other departments to facilitate cross-functional initiatives, and resolve operational issues.
- Managing communication with auditors, regulators, and other external parties.
- Oversee the development and implementation of new banking products and services.
- Identify potential risks and safeguard against fraud and theft of the organization’s assets
BRANCH OPERATIONS MANAGER
ESAF SMALL FINANCE BANK LTD
05.2024 - 12.2025
- Streamlined supply chain operations, resulting in a 50% decrease in delivery time and a 100% increase in customer satisfaction
- Utilized data analytics to identify improvement areas and support strategic decision-making
- Negotiated and executed contracts with vendors, resulting in a 50% reduction in overall operating costs
- Implemented a quality management system that improved product quality and reduced customer returns by 0%
- Developed and implemented a customer service protocol that improved customer satisfaction ratings by 95%
- Managed a team of 12 employees and ensured timely completion of projects
- Created data-driven dashboard to monitor key performance indicators and track progress
- Developed a comprehensive training program for new employees, resulting in an 80% increase in productivity
- Developed and implemented a financial budgeting process that reduced spending by 10%
PERSONAL BANKER AUTHORIZER
HDFC BANK LTD
09.2022 - 05.2024
- Trained and mentored sales representatives on effective sales techniques, doubling sales closures.
- Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by 100%
- Managed team of sales representatives, achieving 80% increase in sales.
- Exceeded quarterly sales goals by 90%, resulting in a promotion to Regional Sales Manager
- Achieved sales goals consistently over a period of 8 months, resulting in a promotion to sales manager
- Advised clients on suitable banking products to enhance financial growth.
- Developed and implemented a CRM system to streamline sales processes and improve customer service
- Developed a sales forecasting model that accurately predicted future sales trends
- Advised clients on banking products to facilitate financial growth.
BRANCH RELATIONSHIP OFFICER
AXIS BANK LTD
04.2018 - 09.2022
- Grew branch revenue by 30% year-over-year through effective marketing strategies
- Developed and implemented a system to monitor and analysis branch performance, resulting in a 100% improvement in branch profitability
- Coordinated branch operations, optimizing staff schedules and enhancing customer visit experiences
- Managed branch operations, including scheduling staff and coordinating customer visits
- Developed and implemented a system to monitor and analyze branch performance, resulting in a 100% improvement in branch profitability
- Performed daily branch audits to ensure accuracy of customer accounts and cash balances
- Led a successful rebranding of the branch, resulting in an increase in brand visibility and recognition
- Provided respectful and friendly assistance to customers and team members.
- Supported daily operations by collaborating effectively with team members to ensure smooth workflows.
- Addressed customer issues promptly to enhance service quality and operational effectiveness.
- Recognized operational challenges, evaluated data, and recommended effective solutions to enhance performance.
Education
ME - ENGINEERING DESIGN
TIRUMALAI ENGINEERING COLLEGE
KANCHEEPURAM06-2017
BE - MECHANICAL ENGINEERING
THANTHAI PERIYAR GOVERNMENT INSTITUTE OF TECHNOLOGY
VELLORE06-2015
HSC - MATHS -BIOLOGY
GOVERNMENT HIGHER SECONDARY SCHOOL
NALLUR03-2011
SSLC - General Studies
GOVERNMENT HIGHER SECONDARY SCHOOL
OLAKKUR03-2009
Skills
- Operational Management
- Compliance reporting
- Strategic planning
- Data Analysis
- Staff supervision
- Leadership Skills
- Decision Making
- Critical thinking
- Analytical skills
- Ability to Multitask
- Time management
- Works under pressure
- Communication Skills
- Teamwork
Opening and closing procedures
Software
CBS FLEXCUBE
CBS ORACLE BASED APP
ATM OPERATIONS
Certification
Licensed in IRDA-Composite Insurance products.
Interests
Electronics, Projects, Gardening, Frequent Traveller, Listening Musics
Courses
- IRADA
- NISM
Timeline
BRANCH OPERATIONS MANAGER
CSB BANK LTD
08.2025 - Current
BRANCH OPERATIONS MANAGER
AXIS BANK LTD
01.2025 - 08.2025
BRANCH OPERATIONS MANAGER
ESAF SMALL FINANCE BANK LTD
05.2024 - 12.2025
PERSONAL BANKER AUTHORIZER
HDFC BANK LTD
09.2022 - 05.2024
Licensed in IRDA-Composite Insurance products.
05-2018
Licensed in NISM-Mutual Fund distrubutions
05-2018
BRANCH RELATIONSHIP OFFICER
AXIS BANK LTD
04.2018 - 09.2022
BE - MECHANICAL ENGINEERING
THANTHAI PERIYAR GOVERNMENT INSTITUTE OF TECHNOLOGY
ME - ENGINEERING DESIGN
TIRUMALAI ENGINEERING COLLEGE
HSC - MATHS -BIOLOGY
GOVERNMENT HIGHER SECONDARY SCHOOL
SSLC - General Studies
GOVERNMENT HIGHER SECONDARY SCHOOL