Vinay Ajay Kumar Maddela

OVER VIEW: It has been over 9 years now since I have started my passionate career in the Hospitality industry, from my very beginning, I have started as a front desk team member and stepped up to Front Office Duty Manager and played a role of Acting Assistant Front Office Manager. In the beautiful journey, I have learned a lot and the same time, I have trained several team members on Opera software and in their personal development skills as well.

CAREER OBJECTIVE: To pursue a challenging career and be part of a progressive organization that give scope and room to enhance my skills and reach the pinnacle in this field with sheer determination, dedication and hard work.

PROFILE SNAPSHOT: Up to 9 years of progressive experience in the hospitality industry. Ability to handle multiple tasks and responsibilities. Good planning, Organizing and analytical skills. Well trained in training the Opera Software Graduate in Hotel Management.

Up Seller in Rooms Category

• Supports all sub areas of the Front Office in the absence of the Front Office or Front Office Manager.

• Guides daily Front Desk shift operations.

• Handles buggy service for the guest.

• Communicates performance expectations to employees in accordance with job descriptions for each position.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and property occupancy.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Interacts with guests to obtain feedback on product quality and service levels.

• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participated in the employee performance appraisal process.

• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Traveling, Technology & Listening Music

I consider myself familiar with all the above-mentioned aspects, I am also confident of my ability to work in a team here by declare that the information furnished above is true to the best of my knowledge.

Date:

Place: Vizianagaram, AP, India.

Signature: Vinay Ajay Kumar. Maddela