Vinayak A Mandlik
Hadapsar
Summary
Dynamic IT professional with extensive experience at SLK Software Pvt Ltd, excelling in system administration and project coordination. Proven track record in enhancing IT operations and compliance, while effectively managing vendor relationships. Skilled in troubleshooting and asset management, fostering team collaboration to achieve operational excellence. Microsoft Certified Professional with a strong focus on service delivery.
Overview
20
20
years of professional experience
Work History
Team Leader- IT IS
SLK Software Pvt Ltd
Pune
09.2019 - Current
- Managed SLK IT operations, encompassing AV, asset management, and 24/7 endpoint support.
- Oversaw vendor management for procurement of new assets at Pune office.
- Facilitated customer and ISO audits to ensure compliance with risk analysis feedback.
- Directed IT collaboration initiatives to enhance boardroom VC capabilities and equipment standards.
- Aligned monthly Windows patching with security protocols for all endpoint devices.
- Developed and maintained software repositories in accordance with updates.
- Conducted knowledge transfer sessions for new joiners to ensure effective onboarding.
- Elevated standard user privileges using BeyondTrust EPM tool for improved application access.
Senior Engineer IT IS
SLK Software Services Pvt Ltd
Pune
01.2011 - 01.2019
- Provide voice and e-mail technical support to internal users/customers for IT related issues.
- SPOC for Pune location so will be first point of contact for all requests and issues logged at this location.
- Co-ordination and Maintenance of Data Center Equipments by daily visit.
- Coordinating & escalating the issues/request with different team such us server, network…desktop for various request/issue related to IT.
- Remote management and troubleshooting of systems using tools like SCCM and team viewer.
- Configuring & setting up Avaya Phones, Video conferencing and Projector equipments in co-ordination with Telecom team.
- Configuration of Email Account in MS – Exchange 2013, O365 on clients, active sync on Android, IOS devices.
- Assisting Server/Network team in their day today activities or task i.e., Provide L1 supports for both Server, Network and Telecom related issues.
- Working Knowledge on Active Directory, DNS, DHCP.
- Configuring Printers, Scanners and had setup access control system for secured printing on Ricoh MFPs.
- Deploying OS to desktops and laptops using MDT.
- Communicating users with mail well in advance regarding updates and issues.
- Daily checklist for all conference rooms to check all equipment is working properly and if any issue get it sorted out well in advance.
- Updating internal team for any new hardware requirements so that they raise procurement and get the required hardware for us.
- Providing support to users through internal application requests/incidents and resolving issues in defined SLA.
- Desktops/Laptops allocated to users are followed with proper defined processes.
- Installation of all applications for Oracle Apps internal team and providing support on their issues in co-ordination with IT IS team.
- Perform other tasks and special projects as required.
- Maintaining all assets inventory at Pune office and updating asset management team to update in internal tool.
- Logging in call with concerned Vendor or service provider for any faulty part replacement under warranty and get it replaced if out of warranty, then coordinating with Procurement as well as Manager to get approvals and procure it. Follow-up with vendor till part is replaced.
- Informing Network team for any link downs for this location, asking NOC team to log calls with ISP and follow-up with them till resolution and helping those if any updates for Pune Location.
- Attending all internal and customer audits for Pune location. If any observations found, get it resolved and close it.
- Always have quarterly meetings with internal customers and get their issues addressed. Prepare MOM for it and update it to our team.
- Worked on MFA project for Office 365 security as an additional security for Office.
Senior Service Desk Engineer
AHMSI Ltd (American Home Mortgage Servicing India Ltd)
Pune
02.2009 - 09.2011
- Provide voice and e-mail technical support to internal users/customers for IT related issues.
- Call log.
- Call allocation & follow-ups till closure / escalation.
- SEV1 Issue Analysis and Escalation.
- Co-ordination and Maintenance of Data Center Equipments.
- Remains abreast of emerging technology and maintain technical competency of IT infrastructure.
- Performs other IT related duties and special projects as required such as Jetadmin, WSUS, HP Insight Manager, WUG, Antivirus definition updation etc.
- Coordinating & escalating the issues/request with different team such us server, network…desktop for various request/issue related to IT.
- Deploying OS and software to clients using Altiris Deployment console.
- Working Knowledge on Active Directory, DNS, DHCP.
- Assisting Server/Network team in their day today activities or task i.e., Provide L1 supports for both Server and Network related issues.
- Coordinating and communicating with client via mail/phone offshore regarding various updates, request & issues.
- Monitoring & Controlling Antivirus status on site.
- Monitoring & escalating various issues/request at Client Guest house.
- Configurations of Email Account in MS – Exchange 2003 on client and configuring blackberry accounts and troubleshoot the problems.
- Remote management and trouble shooting of systems using tools like Altiris, Carbon Copy Shadowing, VNC & net meeting.
- Preparing images for desktops, laptops and thinclients using Altiris Deployment Console.
- Patching systems/laptops using WSUS.
- Deploying applications on clients using Altiris deployment console.
- Developing and negotiating with vendors for timely supply of computer peripherals and hardware devices to facilitate smooth project activities.
- Provide phone and e-mail technical support to internal users/customers for IT related issues.
- Configuring Blackberry accounts on Blackberry 7290, 8520, 8700V & troubleshooting issues & also updating devices with latest firmware.
Desktop Support Engineer
Microland Limited
Pune
06.2007 - 11.2008
- Installation and troubleshooting of different windows OS like 98, 2000, XP & 2003 server.
- Managing the installation, configuration & maintenance of servers via Print, DHCP, WSUS & Antivirus Servers / workstations and peripherals.
- Deploying OS and software to clients using Altiris.
- Working Knowledge on Active Directory & DNS.
- Creation of users and managing using Active Directory.
- Provide L1 support for both Server and Network related issues.
- Configurations of Email Account in MS – Exchange on client.
- Remote management and trouble shooting of systems using tools like Altiris, VNC.
- Developing and negotiating with vendors for timely supply of computer peripherals and hardware devices to facilitate smooth project activities.
- Provide phone and e-mail technical support to internal users/customers for IT related issues.
- Call logging using Magnify Gold Software proprietry software of Microland.
- Call allocation & follow-ups till closure / escalation.
- Research technical hardware and software problems and provide end-user technical solutions.
- Document incidents, call logs and escalation matrix.
- Remain abreast of emerging technology and maintain technical competency of IT infrastructure.
- Perform other duties and special projects as required.
- Maintaining up to date Asset Inventory.
Desktop Support Engineer
Microland Limited
Kolhapur
06.2007 - 03.2008
- Provided technical support for Dell desktops and HP laptops, ensuring optimal performance.
- Installed and troubleshot operating systems and printers, including HP and Epson models.
- Configured email accounts using Lotus Notes, resolving issues promptly.
- Supported various banking software applications in Citrix, collaborating with relevant teams.
- Coordinated with respective teams to address network and telephone issues, ensuring quick resolutions.
FMS Engineer
CMS Computers Ltd
Mumbai
09.2006 - 06.2007
- Managed mobile and onsite support for desktop and printer issues at Reliance Web World and Web World Express.
- Utilized ghost images provided by company for operating system installations.
- Led setup and launch of new Reliance Capital project site at Wadala.
- Collaborated with three companies under one roof: Reliance Capital, Reliance General Insurance, and Reliance Money.
- Resolved desktop and network issues alongside engineers, including OS and application software installations.
- Configured mail IDs in Lotus Notes and addressed troubleshooting requests efficiently.
- Supported Toshiba Multifunctional Printers by replacing toner and coordinating service center calls.
Hardware & Network Engineer
With Atlantis
Kolhapur
09.2005 - 08.2006
- Resolved hardware and networking issues for individual customers and MIDC clients under AMC agreements.
- Installed and troubleshot various Windows operating systems, including Windows 98, 2000, and XP.
- Addressed desktop, network, and printer-related problems for MIDC customers and individual clients.
- Participated in two-day seminar focused on desktop PCs for Lenovo products.
- Managed service calls at authorized Lenovo service center, ensuring prompt resolution and accurate closure reporting.
- Handled all incoming calls at authorized service center for Lenovo desktops, TVS printers, and Epson dot matrix printers.
Education
M.Sc. - Environmental science
Shivaji University
Maharashtra01.2003
B.Sc. - Computers
Shivaji University
Maharashtra01.2001
Diploma - Hardware & Networking
Next Step
KolhapurDiploma - Information Technology
CDAC
BeedSkills
- System Administration
- Project coordination
- Technical Support
- Server Support
- Network Support
- Asset Management
- Vendor Management
- Team Management
- Installation
- Configuration
- Administration
- Windows OS 10
- Windows OS 11
- OS Deployment
- Intune
- MDT
- DHCP
- TCP/IP
- SMTP
- WINS
- DNS
- Troubleshooting
- Problem Resolution
- Servers
- Desktops
- Laptops
- LAN Printers
- Cabling
- Patch Panel Changes
- MFP Printers
- Scanners
- Modems
- Office Applications
- MS Office 2010
- MS Office 2013
- O365
- WSUS
- Altiris
- VNC
- Lotus Notes
- Antivirus Software
- SAV – Endpoint
- MacAfee
- Encryption Applications
- Pointsec
- MacAfee Encryption
- BlackBerry Configuration
- IT Infrastructure Management
- Service Delivery
- SLA Management
- Project Management
- Problem Management
- Microsoft Certified Professional
- Windows Server 2003
- Exchange Server 2003
- ITIL V3 Foundation
- Endpoint Privilege Management
- Beyond Trust
- Cyberark
Personal Information
- Date of Birth: 07/06/80
- Marital Status: Married
Skill Profile
System Administration, Technical Support, Delivering Server and Network (L1) Support, Asset Management & Vendor Management, Team Management, Installation, Configuration & Administration of Windows OS 10,11, OS Deployment using Intune and MD, Network MFP Printers configuration, Cabling or patch panel changes to the local LAN cable system, Installation of MFP Printers, Scanners, Modems, Installation & Troubleshooting of Office Applications MS Office (2010, 2013, O365), WSUS, Altiris, VNC, Lotus notes, Various antivirus software’s such as corporate edition SAV – Endpoint, MacAfee, Microsoft Certified Professional in Windows Server 2003 and Exchange Server 2003, ITIL V3 Foundation Certified, Endpoint Privilege Management using Beyond trust and Cyberark
Position Desired
Team Leader ITIS
Timeline
Team Leader- IT IS
SLK Software Pvt Ltd
09.2019 - Current
Senior Engineer IT IS
SLK Software Services Pvt Ltd
01.2011 - 01.2019
Senior Service Desk Engineer
AHMSI Ltd (American Home Mortgage Servicing India Ltd)
02.2009 - 09.2011
Desktop Support Engineer
Microland Limited
06.2007 - 11.2008
Desktop Support Engineer
Microland Limited
06.2007 - 03.2008
FMS Engineer
CMS Computers Ltd
09.2006 - 06.2007
Hardware & Network Engineer
With Atlantis
09.2005 - 08.2006
M.Sc. - Environmental science
Shivaji University
B.Sc. - Computers
Shivaji University
Diploma - Hardware & Networking
Next Step
Diploma - Information Technology
CDAC
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