Vinayak Bhardwaj

Clients: Kahramaa - Qatar

• Project Name: C2M 2.9.0.0 Implementation
• Duration: 03/2024 - Present
• Kahramaa, officially known as the Qatar General Electricity & Water Corporation, is the sole transmission and distribution system owner and operator for the electricity and water sectors in Qatar
• Designed and implemented various functionalities to expose C2M customer data to external subscribers through web services
• Managed around 70+ JIRAs for KM C2M Implementation, covering defect resolution, data clarification, investigation, and design
• Provided mentorship to development team, guiding them on approach, processes, and operations, resulting in enhanced productivity and knowledge transfer
• Designed solutions and enabled successful System Integration Testing (SIT) for critical functionalities including Broker Management, Ownership Change, Meter Read Route Management, and GL Interface
• Collaborated with data migration team to develop mapping data for Broker Management and Ownership Change, ensuring smooth data transition during implementation
• Identified and captured 7 Change Requests from KM, addressing them effectively to align with operational requirements before t go-live of the KM C2M Implementation
• Streamlined 7 solutions after rigorous review, providing constructive feedback for refining designs and enhancing operational efficiency
• Refined functional designs for Broker Management and Ownership Change to align with KM's operational requirements, ensuring seamless integration and functionality
• Acquired Oracle Customer Cloud Service 2022 and Oracle Cloud Infrastructure 2022 certifications
• Scheduled Meter Solution Cloud Service 2023 certification
• Uploaded OU Standard Generic SQLs to facilitate understanding of OU Collection, Severance, and Write-Off Processes
• Provided comprehensive training on C2M overview, Collections, Severance, and Write-off functionality, and custom functional processes
• Enrolled as a Trainer for internal technical sessions and as a Mentor/Mentee in the Oracle Mentorship Program
• Collaborated with stakeholders on innovative projects such as the Configuration Mapping Sheet Artifact generator tool and OU Business Process Standardization tool
• Conceptualized and executed the prototyping of a Standard Utility Product Operations Tool
• Developed and implemented the Oracle Utilities Functional Incubation Program
• Played a key role in evaluating and developing approaches for leading Electricity Utilities CC&B upgrade projects
• Developed upgrade strategies and recommendations for cloud enablement
• Conducted a comprehensive review of Oracle Utilities implementation approaches, identifying shortcomings and providing recommendations for improvement
• Oracle C2M 2.9.0.0
• Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
• Mentored junior staff members, fostering a supportive environment and promoting professional development.
• Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
• Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
• Managed deliverable estimates, negotiated resource conflicts and allocated resources.
• Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.
• Spearheaded process improvement initiatives, identifying inefficiencies and implementing solutions to optimize operations.
• Led cross-functional teams for successful product launches, ensuring timely delivery and high-quality results.
• Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
• Introduced automation tools to streamline processes and increase efficiency across multiple projects simultaneously.

• Clients: AIR Selangor - Malaysia
• Project Name: CCS 22B SAS Upgrade
• Duration: 10/2022 - 03/2024

Syarikat Bekalan Air Selangor Sdn Bhd

Supplies water in Selangor, and the Federal Territories of Kuala Lumpur and Putrajaya. The company offers water for domestic, commercial, and industrial customers.

• Resolved over 30 JIRAs involving defect fixes, data clarification, data patching, and design improvements
• Captured and addressed 3 key Change Requests for post-upgrade AIS CCS
• Mentored the development team on CC&B 2.5.0.2 functionalities
• Collaborated with Data Migration team to resolve ad hoc queries and assist AIS in data cleanup
• Advised AIS on process modifications in critical CC&B functionalities like Collections and Severance
• Designed solutions to expose CCS customer data to external subscribers via web services
• Resolved over 50 JIRAs related to AIS CCS upgrades, including defects, data issues, and design investigations
• Provided solutions to critical defects, enabling smooth progress in both production and CCS upgrade environments
• Led development team through key aspects of AIS CCS upgrade process
• Designed and streamlined solutions for multi-channel payment creation services and addressed key issues in OIC-based integration services
• Guided custom developments in areas like Measurement Estimation and interfacing fieldwork characteristics with Oracle Field Service Cloud (OFSC)
• Streamlined over 20 solutions, enhancing their design and implementation
• Refined functional designs for Meter Read operations and other critical business functionalities
• Provided expertise in Billing, Payments, Service Order Management (SOM), and Meter Data Management (MDM) functionalities
• Mentored team of 15 developers on both functional and technical aspects throughout AIS upgrade
• Acquired Oracle Cloud Infrastructure Associate 2022 certification
• Acquired Oracle Customer Cloud Service Implementation Professional 2022 certification
• Delivered training on CCS Payment Arrangement and Pay Plan functionalities to development teams
• Conducted guided sessions on AIS CC&B custom processes and enrolled as trainer for internal technical sessions
• Increased client satisfaction by addressing their unique needs and offering tailored solutions.
• Identified new business opportunities through market research and competitor analysis, leading to increased revenue generation.
• Steered complex projects towards successful completion by applying best practices in project management methodologies.
• Delivered high-quality results consistently by maintaining a strong focus on data-driven decision-making processes.
• Managed cross-functional teams for streamlined communication and greater efficiency in project execution.

• Clients: MERALCO Utilities Manila
• Project Name: C2M 2.8 Implementation
• Duration: 11/2021 - 10/2022

The Manila Electric Company, also known as Meralco, is an electric power distribution company in the Philippines. It is Metro Manila's only electric power distributor and holds the power distribution franchise for 22 cities and 89 municipalities, including the whole of the National Capital Region and the exurbs that form Mega Manila

• Responsible for analyzing legacy system implementation and business pain points
• Conducted workshops and presented new functionality of C2M 2.8
• Performed gap analysis between C2M 2.8.0 Out of Box solutions and existing business requirements
• Planned client end-user training and business process transition training
• Managed team of 15 members and delegated respective Sprint stories
• Created and refined User Stories (Business requirements) with Meralco business team
• Addressed business requirement gaps and proposed industry best practice business solutions
• Involved in Requirement Gathering and Analysis for Water utility environment
• Performed gap analysis to identify areas for customizations on CC&B
• Led the Technical implementation team of 15 for Oracle CC&B
• Adhered to the new and upgraded functionality from functional and technical side of CC&B 2.5 version
• Designed and developed integrations of OUCCB with various partner solution products
• Estimated efforts for customizations for Java and Oracle Utilities Application Framework components
• Planned and assigned work to technical team members
• Developed designs for functionalities and data for report rendering across partner solutions
• Managed client end-user training, cutover activity management, and report management
• Created External Design Document for Integration module and Metering Module
• Spearheaded CRM, Meter Reading Solution, Market-Messaging Solution, Field-Billing-Solution, GIS integrated solution, AMR Integrated solution, Customer Self Service solutions, and Development Plan Approval Integrated Solution
• Awarded Certificates of Appreciation for excellent performance
• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
• Worked closely with product teams to define and prioritize partner feature requests
• Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
• Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
• Created and implemented innovative business solutions to support corporate objectives.
• Accelerated project delivery with effective management of cross-functional teams, adhering to agile methodologies and best practices.
• Communicated with partners and clients to update product and implementation status at technical or functional level.
• Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.

• Clients: Deutsche Bank Global
• Project Name: ORMB Upgrade
• Duration: 08/2020 - 11/2021

Deutsche Bank AG is a German multinational investment bank and financial services company headquartered in Frankfurt, Germany. The bank's network spans 58 countries with a large presence in Europe, the Americas, and Asia. Deutsche Bank's Corporate Bank addresses the needs of corporate clients, financial institutions, investors, and issuers in three segments

• Responsible for analyzing legacy ORMB 2.4.2 implementation and business pain points
• Conducted workshops and presented new functionality of ORMB 2.8.2
• Performed gap analysis between ORMB 2.8.2 Out of Box solutions and existing legacy ORMB 2.4.2 implementation
• Planned client end-user training and business process transition training
• Managed a team of 12 members and delegated the respective Sprint stories
• Created and refined User Stories (Business requirements) with Deutsche Bank business team
• Addressed business requirement gaps and proposed industry best practice business solutions
• Involved in Requirement Gathering and Analysis for the non-traditional utility environment
• Performed gap analysis to identify areas for customizations in addition to the standard product capabilities
• Led the Technical implementation team of 26 for Oracle CC&B
• Adhered to the new upgraded functionality from functional and technical side of CC&B 2.5 version
• Designed and developed in-house MTM for interaction between distribution and retail systems
• Estimated efforts for customizations to be done in Java, Cobol, and Oracle Utilities Application Framework components
• Assigned work to the technical team members
• Created External Design Document for the Payments module and Interface Module
• Created and updated Techno Design Documents as per the new version of CC&B 2.5
• Implemented continuous integration and deployment practices to reduce errors and accelerate the release cycle.
• Mentored junior technical staff, fostering professional growth and strengthening team capabilities for long-term success.
• Streamlined internal communication between departments through the implementation of collaboration tools and standardized documentation practices.
• Increased customer satisfaction with timely product releases, ensuring high-quality standards and rigorous testing protocols.
• Coordinated incident response efforts during critical system outages, minimizing downtime through swift diagnosis of root causes and rapid resolution of issues.
• Collaborated with stakeholders to define project scope and objectives, translating business needs into actionable technical requirements for the team.

• Clients: Exelon Corp - US
• Project Name: BGE CIS Upgrade
• Duration: 04/2019 - 08/2020

Baltimore Gas and Electric Company is a subsidiary of the Exelon Corporation and Maryland’s largest gas and electric utility. BGE provides service to more than 1.2 million electric customers and more than 650,000 natural gas customers in central Maryland. BGE employs 3,100 people in the state of Maryland, making the company one of the 15 largest private employers in the region

• Responsible for analyzing legacy CC&B 2.3.1 implementation and business pain points
• Conducted workshops and presented new functionality of CC&B 2.7.0.1
• Performed gap analysis between CC&B 2.7.0.1 Out of Box solutions and existing legacy CC&B 2.3.1 implementation
• Planned client end-user training and business process transition training
• Managed the conversion of various modules from CC&B 2.3.1 to with Out of Box features
• Created External Design Document for the Payments module and Interface Module
• Leveraged industry best practices to drive continuous improvement efforts within client organizations.
• Collaborated with cross-functional teams to develop comprehensive business plans and strategies.
• Mentored junior consultants in effective communication techniques, analytical skills development, and problem-solving methodologies.
• Conducted data-driven analyses to identify areas of opportunity for cost reduction and efficiency gains.
• Enhanced client satisfaction by providing exceptional customer service and timely project completion.
• Gathered, documented, and modeled data to assess business trends.
• Evaluated current processes to develop improvement plans.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.

• Clients: CLK Energy - Turkey
• Project Name: CLK Energy
• Duration: 05/2015 - 01/2017

CLK energy, established as the association of Cengiz, Limak, and Kolin groups, operates in the utility sector, with Akdeniz, Boğaziçi, Çamlıbel, Uludağ Electricity Distribution and Retail Companies, and Wholesale Company as well

• It is one of the leader groups in utility sector, operating in 4 different regions, 11 cities and over 10 million customers
• Involved in Requirement Gathering and Analysis for the first de-regulated utility environment
• Performed gap analysis to identify the areas for customizations in addition to the standard product capabilities
• Led the Technical implementation team for Oracle CC&B
• Adhered to the new upgraded functionality from functional and technical side of CC&B 2.5 version
• Designed and developed in-house MTM for interaction between distribution and retail systems
• Estimated efforts for customizations to be done in Java, Cobol, and Oracle Utilities Application Framework components
• Assigned work to technical team members
• Created External Design Document for Payments module and Interface Module
• Created and updated Techno Design Documents as per the new version of CC&B 2.5
• Awarded Certificates of Appreciation and Innovation for excellent performance
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Provided detailed project status updates to stakeholders and executive management.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• Clients: Haryana State Electricity Boards - DHBVN, UHBVN
• Project Name: R-APDRP (CCB Implementation)
• Duration: 10/2012 - 10/2014

R-APDRP (Restructured-Accelerated Power Development and Reforms Program) is a Ministry of Power initiative to establish/overhaul infrastructure of Power Utilities across states in India

• Involved in Requirement Gathering and Analysis resulting in creation of To-Be Documents for the new implementation
• Performed gap analysis to identify the areas for customizations in addition to the standard product capabilities
• Led the Technical implementation aspects for Oracle CC&B
• Estimated efforts for customizations to be done in Java, Cobol, and Oracle Utilities Application Framework components
• Created To-Be Document for the Payments module and Interface Module
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.

• Clients: UP State Power Corporation Limited
• Project Name: R-APDRP (CCB Implementation)
• Duration: 07/2011 - 09/2012

One of the biggest CC&B implementations for 4.5 million customers of UP Power Corporation Limited

• Created External Designs (Techno-Functional) for Integration module of CC&B
• Led the Technical Team for Customizations across the modules
• Created and mentored creation of Oracle Utilities Application Framework entities
• Interfaced CC&B and other products by creating XAI Services and Batch Programs
• Developed core functionality of SBM G2 using SOA SUITE and OUAF
• Trained more than 25 people on Oracle Utilities Application Framework
• Awarded Certificates of Appreciation and Innovation for excellent performance
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.

• Clients: Houston Casualty Company
• Project Name: Oracle RMB Implementation
• Duration: 04/2011 - 06/2011

One of the first RMB Insurance implementations for North American Insurance major

• Collaborated with the client’s technical team to discuss and decide approach for Interfaces to be developed
• Created Technical Designs for interfaces and data processing in RMB
• Led the interface development efforts to integrate Oracle RMB with other systems
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

• Clients: Sungard
• Project Name: Compass-I (Comprehensive Policy Admin System) (Product Development)
• Duration: 12/2010 - 03/2011
• Product development for Compass-I (Comprehensive Policy Admin System)
• Developed modules for Agent Information, Rider Management, and Policy Information
• Troubleshooted technical issues in implementation phase of product
• Handled security and authentication aspects for release purposes
• Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
• Presented project updates and findings to stakeholders, ensuring clear communication of progress and results.

• Clients: StarCJ
• Project Name: G-trust ERP (Product Development)
• Duration: 08/2010 - 12/2010
• Product development for G-trust ERP
• Developed modules for Logistic and Invoice Management
• Troubleshooted technical issues in implementation phase of product
• Handled security and authentication aspects for release purposes
• Aligned IT solutions and deliverables with company strategic vision.
• Resolved workflow issues to optimize team productivity and improve delivery times.
• Determined best methods for IT to support key business objectives.

• Clients: Oracle
• Project Name: Oracle Revenue Management and Billing (Product Development)
• Duration: 07/2009 - 02/2010
• Product development for Oracle Revenue Management and Billing (RMB)
• Design, development, and testing of complete new functional modules for RMB
• Worked as part of the Product Development team and responsible for designing, developing, and unit testing algorithms, scripts, UI Maps, Maintenance Objects, and Business Objects
• Conducted classroom trainings on Oracle CC&B/RMB for new hires in the team
• Received extensive training on CC&B from Oracle, Taxation and Utilities Global Business Unit
• Awarded Certificates of Appreciation for excellent performance
• Gathered, organized and input information into digital database.

• Clients: Visa Cal Israel
• Project Name: Financial Card Product Development
• Duration: 12/2008 - 06/2009
• Integration between the transaction system and the client legacy system by publishing the services cross the client platform
• Generated POC as a part of integration between the transaction system and the client legacy system
• Implemented WSIF and AXIS 2 as a model for providing and publishing web services
• Developed interactive UI with custom rendering component life cycle using ADF UI components
• Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
• Maintained database systems to track and analyze operational data.
• Collected, arranged, and input information into database system.