Meditation
Vinayak Gadkari
Sales Support - Distribution
Thane
Summary
Proactive and growth-oriented professional with expertise in inventory management, customer service excellence, and operational efficiency. Skilled in fostering teamwork, maintaining high service standards, and ensuring seamless operations under pressure. Continuously seeks feedback and learning opportunities to drive improvement and deliver exceptional results. Known for strong problem-solving skills, ethical practices, and a customer-focused approach. Thrives in dynamic environments with a commitment to quality and collaboration.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Executive Operations - Distribution
Covestro India Pvt Ltd
Airoli
04.2022 - Current
- Pricing Management: Accurately maintain and update grade prices in Vendavo.
- Production Planning: Coordinate production plans and ensure timely follow-ups, even without direct authority, to achieve operational targets.
- Dispatch Management: Oversee daily dispatch of ready stock, requiring proactive planning and coordination to meet customer timelines.
- Supply Chain Coordination: Collaborate with logistics and supply chain teams to ensure smooth deliveries, minimizing delays and resolving gaps in the system.
- Customer Engagement: Follow up with customers to secure timely order placements for efficient production and dispatch scheduling.
- Import Material Oversight: Monitor replenishment files, ensure timely arrival of imported grades, and manage grade allocation to avoid inter-departmental conflicts.
MIS & Operations
Growbiz Logistics
Mumbai
01.2021 - 03.2022
- Managed Logistics Data and prepared Daily Reports.
- Coordinated Dispatch and Tracked Shipments for On-Time Delivery.
- Maintained Inventory Records and assisted in Order processing.
- Automated Data Entry to reduce Manual Work.
- Worked with Vendors and Transporters to resolve delivery issues.
- Assistance for New Enquiries.
Sr. Barista
Blue Tokai Coffee Roasters
Mumbai
06.2019 - 11.2020
- Inventory Management: Conducted daily checks for milk, food, coffee, and other essentials to maintain optimal stock levels and smooth operations.
- Product Training: Informed and trained baristas on newly launched products to ensure excellent customer service.
- Standard Operating Procedures (SOP): Ensured all cafe operations adhered to company SOPs for quality and consistency.
- Shift Management: Supervised shifts to ensure seamless operations and handled critical situations with a calm and solution-oriented approach.
- Customer Satisfaction: Focused on delivering exceptional service, maintaining high-speed service standards, and addressing customer needs promptly.
- Teamwork & Environment: Promoted a healthy and collaborative work environment, encouraging team cohesion and morale.
- Transaction Handling: Managed transactions with accuracy, transparency, and consistency.
Barista Trainer
Tata Starbucks Pvt Ltd
Thane
04.2017 - 05.2019
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Handled cash and processed payments accurately to avoid errors.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Streamlined workflow processes for better customer service and reduced wait times.
Education
Bachelor of Science - Computer Science
Mumbai University
Mumbai 01.2016 - 01.2019
Skills
- Team Collaboration
- Communication
- Time Management
- Decision Making
- Quality Management
Interests
Daily Exercise
Reading & Listening Books
Maintain Healthy Lifestyle
Seeking Knowledge
Timeline
Executive Operations - Distribution
Covestro India Pvt Ltd
04.2022 - Current
MIS & Operations
Growbiz Logistics
01.2021 - 03.2022
Sr. Barista
Blue Tokai Coffee Roasters
06.2019 - 11.2020
Barista Trainer
Tata Starbucks Pvt Ltd
04.2017 - 05.2019
Bachelor of Science - Computer Science
Mumbai University
01.2016 - 01.2019
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