VINAYAK GAIKWAD

Dynamic and accomplished Customer Service and Hospitality Professional with over 14 years of experience in fast-paced environments. Adept at managing diverse assignments while ensuring exceptional service delivery. Proven track record of leveraging strong leadership and managerial skills to enhance operations, motivate teams, and enforce best practices aligned with industry standards. Resourceful and resilient, capable of navigating rapidly changing priorities while maintaining a customer-focused approach that maximizes opportunities for business growth. Committed to continuous improvement and excellence, bringing a wealth of transferable skills that significantly contribute to organizational success.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

• HACCP Certification achieved in year 2016
• HALAL Training Certification achieved in year 2016

• Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
• Assists in VIP’s arrival departure in absence of guest relation officers.
• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
• Prepares and checks for VIP’s arrival and escorts guests to rooms.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Checks group department, fit and ensure switchboard makes appropriate wake up calls.
• Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
• Assists reception, business centre, cashier, concierge and bell captain during them are busy.
• Answers guests inquiries, handles complaints and attend to the needs of the guests.
• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
• Authorizes charges to be made for late departures and/or compliments on them.
• Promotes and maintains good public relations.
• Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
• Follows up in credit check report, liaise with credit manager.
• To responsible for front office operation during the absence of Front Office Manager (HO).
• To discuss all matters that needed to follow up with the next shift Reception Manager.
• Approves the working schedule for the front office attendants and submits them to front office manager (HO).
• Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
• Assigns and Approves Duty roster for all Front desk staffs.
• Together with ‘Divisional Operations Team’ create, organize and facilitate Sales specific Leaders Training for all existing and arriving onboard staff within the All Division.
• Facilitate and/or support corporate learning programs.
• Preparing Training Schedules & Calendars for alignment of Training Programs
• Conducting On-Job Training for staff to improve the standard of service as per company norms.
• Assist Department Managers in the development and implementation of on-going training in addition to monthly training calendars to meet specific departmental and division wide needs
• Follow up with team to ensure departmental orientation/training materials are current and Job Task Checklists are utilized for all new colleagues
• Working with all F&B staff to develop and execute a uniform on-boarding process for all new colleagues to the division
• Provide Leadership support for the successful completion of performance reviews. Run reports on all outstanding performance reviews
• Support Leaders and Colleagues in the creation and follow up of Individual Development Plans
• Work closely with the Hotel Training Manager to identify and partner with external organizations that can support the Hotel’s Learning strategy
• Conduct various F&B specific training courses for restaurants (i.e. Suggestive Selling, Product Training, Service Polish, Service Standards, Point of Sale/Cash Handling and Remittance training to ensure financial accuracy within food and beverage outlets).
• Ensure compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
• Ensure adherence of all environmental policies and programs as required

• Participated in the Collage Food Festival 2006 & 2010
• Participated in Radio Mirchi Food Quality Competition 2008
• Awarded as an Employ of the month for three times.