Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Vinayak Kulkarni

Mumbai

Summary

Passionate Managerial Professional with a proven track record at Siemens Ltd., India, elevating customer service and technical support through strategic thinking and complex problem-solving. Expert in industrial automation, electrification, communication technologies and fostering high-performing teams, significantly enhancing customer experience and operational efficiency. Skilled in leveraging Industry 4.0 technologies and leadership to achieve and surpass goals.

Overview

14
14
years of professional experience

Work History

Manager ( Customer Service & Technical Support)

Siemens Ltd., India
07.2016 - Current
  • Started as Executive, grew to Senior Executive, promoted to Manager in 2022 - Head Office.
  • Participating in root-cause analysis investigations, contributing valuable insights towards developing corrective action plans.
  • Leading troubleshooting efforts during breakdowns, minimizing disruptions to the manufacturing schedule while maintaining high-quality standards.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Electrical Utility Consultant

Self Employed Services
11.2013 - 05.2016
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Along with my preparations for UPSC Civil Services, I worked as a Electrical Utility Freelancer/ Consultant which consisted of Selection of Electrical Equipment, Technical Consulting, Power System Analysis & Up gradation.
  • Electrical CAD Drawings & Power System Dynamic Stability Study Reports using ETAP
  • Educating Customers on Electrical Maintenance Procedures & Electrical Safety std.

Shift Engineer - Electrical Maintenance

West Coast Paper Mills
10.2010 - 11.2013
  • Collaborated with cross-functional teams to identify areas for improvement and implement strategic solutions that boosted overall performance.
  • Maintained detailed records of plant operations, identifying trends and potential bottlenecks to address before they impacted production goals.
  • Improved plant efficiency by conducting regular equipment inspections and implementing preventive maintenance strategies.
  • Contributed to a reduction in downtime by swiftly diagnosing and addressing mechanical issues on the production floor.
  • Documented and developed engineering procedures and processes.
  • Played a key role in new equipment installations, providing technical expertise during commissioning activities to ensure successful integration into existing systems.
  • Managed shift schedules, coordinating employee leaves and overtime to maintain optimal staffing levels at all times.
  • Increased equipment lifespan with proactive maintenance planning, reducing the need for costly replacements or repairs.

Education

Certificate of Technical Studies - Electric Cars - Technology, Policy, Business

Delft University of Technology
Delft Netherlands
06-2025

Post-Graduate Certificate - Digital Manufacturing & Smart Factories

Indian Institute of Science
Bengaluru, India
10-2023

Certificate of Technical Studies - Digitalization in Aeronautics & Space Research

Munich Aerospace & Technical University of Munich
Munich, Germany
10-2022

Bachelor of Engineering - Electrical & Electronics

Visvesvaraya Technological University (VTU)
Belgaum, India
06-2010

Skills

  • Customer Experience
  • Leadership & Team Building
  • Complex Problem-solving
  • Strategic Thinking
  • Proficient Verbal and Written Communication
  • Electrical Motors & Speed Control
  • Industrial Automation
  • Industrial Electrification
  • Industrial Communication
  • Industry 40 Technologies

Accomplishments

    Country Award – Werner von Siemens Awards 2024

    Country Award – Werner von Siemens Awards 2021

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)

Timeline

Manager ( Customer Service & Technical Support)

Siemens Ltd., India
07.2016 - Current

Electrical Utility Consultant

Self Employed Services
11.2013 - 05.2016

Shift Engineer - Electrical Maintenance

West Coast Paper Mills
10.2010 - 11.2013

Certificate of Technical Studies - Electric Cars - Technology, Policy, Business

Delft University of Technology

Post-Graduate Certificate - Digital Manufacturing & Smart Factories

Indian Institute of Science

Certificate of Technical Studies - Digitalization in Aeronautics & Space Research

Munich Aerospace & Technical University of Munich

Bachelor of Engineering - Electrical & Electronics

Visvesvaraya Technological University (VTU)

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Vinayak Kulkarni